Accounts Payable Specialist

**Who we are**

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

**See yourself at Twilio**

Join the team as our next Accounts Payable Specialist

**Who we are & why we're hiring**

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**

This position is needed to support Accounts Payable Global Delivery. This person will be responsible for processing invoices, Travel & Expense Processing / Audit, handling queries & Month End Closing. Ability to adhere to agreed SLA's, analyze invoice issues, and interpret problems & probable solutions is a prerequisite of this role. This position is based out of our Brazil office and will report to the Accounts Payable Manager.

**Responsibilities**

In this role, you'll:

- Process invoices as per agreed Service Level Agreement
- Catalyze smooth knowledge transfer and build SOP's.
- Perform rigorous follow up for exception resolution and ensure higher first pass yield.
- Review and approve Travel & Expense reports in accordance with company policy.
- Ensure effective and timely response to stakeholder enquiries
- Highlight deviation and suggest process improvement
- Perform month end activities related to Accounts Payable and ensure timely completion

**Qualifications**

**Experience Desired/Roles and Responsibilities**:

- Possess a degree in Finance, Accounting or Commerce.
- Demonstrate excellent communication skills in Portuguese, English and Spanish, complemented by strong proficiency in Excel.
- Fluent English is required.
- Hands-on experience in Oracle Fusion, specifically with the Accounts Payable (AP) module.
- In-depth knowledge and practical experience with indirect taxes, including ICMS, PIS, COFINS, and ISS, along with expertise in handling retentions, VAT and withholding taxes in Brazil and Colombia.
- Proficient in preparing account reconciliations for banks, accounts payable, and taxes.
- Proven track record in producing and analyzing aging reports.
- Hands-on experience in registering new third-party vendors within the ERP system, as well as registering invoices.
- Serve as a facilitator in coordinating with the company's Business Process Outsourcing (BPO) and tax compliance firm, including the timely remittance of vendor invoices on a weekly basis.
- Receive and address queries related to payment errors, collaborating with internal and external stakeholders to understand and resolve issues effectively.
- Assume responsibility for reviewing and verifying employee reimbursement reports.
- Expertise in managing FX exchange contracts for the purpose of paying international suppliers.
- Demonstrate flexibility by providing support during any of the current timings and being open to extending shifts during Month/Quarter close

**Desired**:

- Proficient in Source-to-Pay processes.
- Comprehensive understanding of various payment types, including boletos, invoices, and bank transfers, in both Brazil and Colombia.
- Possess Data Visualization and Analytics skills, coupled with proficiency in Automation tools such as RPA (Robotic Process Automation) and Datamining.
- Familiarity with Lean/Quality methodologies and/or Sox compliance, along with knowledge of audit processes.
- Demonstrated skill set in process improvement, coupled with a strong willingness and motivation to implement new and enhanced processes.

**Location**

While this role is traditionally based in our Sao Paulo, Brazil office, we are offering the flexibility of remote work, allowing you to contribute from anywhere. Approximately 1% travel is anticipated.

**What we offer**

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their