Technical Account Manager
1 dia atrás
**About the Role**:
The Uber Eats team is looking for sharp, highly motivated individuals to help build the POS Technical Account Management function As a Technical Account Manager, you will be responsible for the technical relationship for a group of Enterprise and Mid-Market partners across the LATAM region that wish to integrate their POS systems with the Uber Eats Platform. The TAM will work closely with our internal and external partners, including engineering, product, product ops, restaurant support, city operations and regional operations to handle and optimize restaurant relationships by providing maximum value for Uber and its partners through POS integration
**What you'll do**:
- Work with Global teams such as product and engineering, as well as LATAM based regional sales, operations, legal, etc. to handle key technical relationships with restaurant IT teams and derive maximum value for our partnerships
- Lead the plan and delivery of POS integrations with restaurant partners by handling resourcing, timelines, and dependencies with key partners' input
- Work closely with Mid-Market and Enterprise restaurant partners across LATAM to implement and successfully launch new Direct and Self-Serve POS integrations to onboard new stores, win new accounts, and grow existing accounts
- Be responsible for the partner onboarding, technical deployment, and support strategy for both 1:1 and 1:many
- Run the day-to-day delivery of POS integrations and work across all XFN teams to keep POS integrations moving forward
- Be the technical point-of-contact for different restaurant brands mapping up to the CIO level and navigate internal processes to provide the best outcome for clients and our markets
- Lead relationship management with prioritized ecosystem partners and vendors such as POS software providers, POS system integrators, technical consulting partners, and other 3rd-parties
- Assist with the rollout of new Eats API products and features
- Collect product feedback from partners and work with Central Eats Product and Eng teams to prioritize feature requests
**What you'll need**:
- Proficiency in English and Spanish
Experience successful speaking publicly with strategic partners
- Strong understanding of technical concepts and solutions such as API’s, middleware, SDK’s & Analytic tools
- Validated project and program management skills - Able to lead multiple sophisticated engagements simultaneously and move them forward according to project timelines
- Detail oriented with the ability to thrive in fast paced, ambiguous environments
- Willingness to travel to engage client IT teams and stay productive and professional on the road
- Entrepreneurial thinking and the ability to act effectively with only high-level direction is also crucial
- Outstanding teammate with consistent track record to lead through influence and communication and presentation skills
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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