Common Back-office

**Background** As all countries around the globe are seeking new ways to address complex and interconnected challenges such as shocks from crises, economic stagnation, inequality and poverty, providing access to clean and affordable energy, protect the environment, or mitigating and adapting to climate change, UNDP aims to develop integrated responses to these issues. UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). In addition to multi lateral and bi-lateral partnerships, UNDP provides countries with specialized integrated technical services for eligibility assessment, programme/project formulation and implementation, capacity development, policy advice, technical assistance, training and technology transfer, mobilization of co-financing, implementation oversight, results management and evaluation, performance-based payments and knowledge management services. The UNDP Country Office (CO) in Brazil is a key development partner of the Brazilian government and supports national and sub-national public and private sector institutions and civil society to achieve a more sustainable and inclusive society by strengthening democratic institutions, improvement of governance effectiveness, reduction of poverty and inequalities and addressing climate change and biodiversity issues. In the pursuit of aligning organizational resources with UNDP strategic objectives and serving as the overarching framework to propel the operational reform agenda and streamline the United Nations' (UN) operational presence in Brazil, the Country Office (CO) has structured its functional organization into three primary domains: the management support functions, the Programme team, and the Operations Team. The Operations Team is further comprised of units encompassing Finance, Human Resources (HR), Support to Projects, and the Common Back-Office (CBO), with the latter encompassing provision of common services for the UN House, including Information and Communication Technology (ICT), Administration and Logistics, Procurement and Travel, and HR services tailored for UN entities and Protocol. All of these units bear the responsibility to ensure adherence to UN principles and UNDP policies and procedures in the realm of operational functions. The Operations Team plays a pivotal role in enhancing the efficacy of UN operational services and UNDP Brazil. It does so by crafting a comprehensive service delivery platform aimed at providing operational solutions to all UN entities and UNDP programs and projects. Moreover, it coordinates operational services and explores their potential expansion to the UN Common Back-Office. Within the United Nations Development Programme (UNDP), the establishment of Common Back-Offices (CBOs) is a cornerstone of the United Nations Development System (UNDS) reform, aiming to streamline operations and enhance service delivery across the UN system. Brazil stands at the forefront of this initiative, drawing on its success from the Joint Operations Facility (JOF) to pioneer the CBO model. The strategic vision for CBO implementation in Brazil, driven by UNDP's leadership, focuses on realizing operational efficiencies, improving quality of service, and fostering a collaborative "One UN" culture. In early 2023, UNDP was selected to host the CBO in Brazil, a testament to its operational prowess and the country's innovative approach to shared services. This initiative is expected to optimize resource utilization, reduce overheads, and deliver superior service to UN entities, encapsulating the essence of the Efficiency Agenda. The CBO's integration into UNDP Brazil's operations leverages the organization's established infrastructure and expertise, ensuring a seamless transition towards a more cohesive and efficient operational framework. By acting as the operational backbone for the UN in Brazil, the CBO under UNDP's stewardship aims to address and surmount the operational challenges unique to the UN's collaborative environment. This initiative is not just about operational improvements but also about embodying the spirit of cooperation and unity that defines the UN's mission, setting a precedent for efficiency and collaboration that aligns with the goals of the UNDS reform. The CBO Client Management Associate plays a crucial support role within this context, assisting in the collection and preliminary analysis of operational data, facilitating communication and coordination efforts, and providing essential support to ensure the smooth execution of the CBO's objectives. **Duties and Responsibilities** Under the overall guidance and direct supervision of the UN Common Back-Office Client Management Analyst, the CBO Client Management Associate will administer and execute processes and transactions ensuring high quality and accuracy of work, whilst promoting a. client