Technical Consultant

2 semanas atrás

Sao Paulo, Brasil ACI Worldwide Tempo inteiro

**Job Summary**:
Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant.

**Responsibilities**:

- Analyzes client’s business needs, integrates client’s business strategies, and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.
- Solves highly technical and complex problems for project(s). Guides and provides ultimate technical direction for projects.
- Significantly supports the regional/product’s business development and sales support efforts for a particular territory, industry, or account. Meets with prospective, current, and former clients describing and defining ACI’s services particularly as they relate to area of specialty.
- Has advanced technical knowledge and understanding of product set and business knowledge. Guides customer with their implementation efforts as necessary to ensure successful product adoption.
- Anticipates the implications and consequences of risks or business situations and takes appropriate action to prepare for possible mitigation actions and or contingencies. Has the ability to identify information needed to clarify a risk or business situation, seeks that information from appropriate sources and use skillful questioning to draw out the information.
- Perform other duties as assigned.
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

**Knowledge, Skills and Experience required for the job**:

- Soft Skills:

- Intuitive; self-starter and motivated
- Customer facing experience.
- Ability to prioritize, stay organized, have attention to details and strong communication skills.
- Core Technical Skills:

- Coding in COBOL language experience (good to expert)
- Very good experience with Linux and/or UNIX
- Backoffice experience
- Good experience with Microsoft Azure implication and administration
- Strong Troubleshooting skills
- Documentation skills
- Testing experience
- Experience on Payment Industry / Backoffice (ISO8583)
- Very good understanding of the solution landscape (Acquiring or Issuing). Understanding of the CMM product is desired.
- Familiarity with monitoring tools, dashboard, SQL queries.
- Vast experience providing Level 3 (L3) support as well as determining the root cause of production issues.
- Experience in operating systems (Windows/Linux), networks, web servers (Apache/Tomcat/IIS), relational databases (Oracle/MS SQL Server/PostgreSQL) and security/encryption standards
- General understanding of DevOps processes and procedures
- Other Skills:

- Language:

- Fluent knowledge in Portuguese & English language is a MUST.
- Availability for travel
- Availability to work out of business hours
- Availability to work on-call

**Preferred Knowledge, Skills and Experience needed for the job**:

- Language:

- Intermediate knowledge in Spanish language
- Others:

- Java development Knowledge
- Testing experience

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