Implementation Manager

**ESSENTIAL JOB FUNCTIONS**
- Partner with the business units/functions, sales and management to develop an implementation project plan and assist in the identification and establishment of an implementation team.
- Ensure that projects and programs that are global in nature are effectively communicated across the company.
- Ensure compliance with all related company policies, ISO guidelines and other regulatory requirements associated with the project.
- Assist in the development of Standard Operating Procedures and train the implementation team and staff on requirements.
- Monitor performance metrics and measurements related to individuals, teams, processes, and projects.
- Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, staff, or senior management.
- Conduct post-mortem assessment of project performance/success (both operational and financial).
- Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
- Other duties as assigned

**PHYSICAL REQUIREMENTS**
- Job may require extended sitting or standing, use of standard office equipment.
- Talking, hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus

**OTHER SKILLS/ABILITIES**
- Experienced in all areas of transportation, logistics and supply chain operations.
- Proficient in project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraints, and risks.
- Makes clients and their needs a primary focus of one's actions; develop and sustain productive relationships.
- Allocates decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
- Analyzes complex problems and develop alternative solutions.
- Demonstrated leadership skills in influencing departments and implementing and managing change.
- Develops and uses collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas and appreciating others' efforts.
- Maintains stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
- Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
- Must be able to read, write and speak English fluently.
- Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from management, employees and clients

**EDUCATION AND EXPERIENCE**
- Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management or related field preferred; or equivalent combination of work experience and completion of the LDP Program.
- Minimum 5 years related experience
- At least 5 years industry experience preferred.
- Minimum 3 years supervisory or managerial experience required.

**CERTIFICATIONS AND LICENSES**
- Professional certification may be required in some areas