Customer Service

1 semana atrás


Rio de Janeiro, Brasil Mundi Limos Transporte Brasil LTDA Tempo inteiro

**About Mundi Limousine**

Mundi Limousine is a premier luxury transportation company specializing in high-end executive and event services across major cities in the U.S. and abroad. Our clients include VIPs, corporate executives, sports delegations, and high-profile event guests. With a focus on excellence, punctuality, and customer satisfaction, Mundi sets the gold standard in ground transportation.

**Position Summary**

**Key Responsibilities**
- Handle incoming service requests, bookings, and client modifications with accuracy and professionalism.
- Monitor and manage daily reservations and dispatch schedules using our internal reservation system.
- Coordinate with drivers, affiliates, and customer service teams to ensure on-time pickups and drop-offs.
- Follow up on live trip execution, report any issues in real time, and input feedback into the system.
- Ensure all data entry and record keeping is accurate and up-to-date.
- Handle last-minute trip changes, cancellations, and emergencies with poise and quick thinking.
- Provide white-glove service and support for VIP and corporate accounts.
- Assist in creating internal feedback cases when errors occur and follow company SOPs for accountability.

**Required Qualifications**
- Proven experience in customer service.
- Strong communication skills in English (spoken and written). Portuguese and/or Spanish is a plus.
- Exceptional multitasking and time-management abilities.
- High attention to detail and client-service orientation.
- Flexible availability including evenings, weekends, or rotating shifts when needed.

**Preferred Qualifications**
- Experience handling high-profile clients or corporate VIP accounts.
- Familiarity with U.S. airport procedures, event coordination.
- Fast typing skills and strong command of Microsoft Office Suite.

**What We Offer**
- Competitive salary
- Growth opportunities within a fast-paced, global company
- Supportive and collaborative team environment
- Training and onboarding for all internal systems and procedures

Tipo de vaga: Autônomo / PJ
Duração do contrato: 1 mês

Pagamento: a partir de R$3.000,00 por mês



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