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Customer Retention Manager Latam
2 semanas atrás
São Paulo / Mexico City - Spanish - m/w/d
**Perks**:
Flexibility Fast-Track-Career Team Events
At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school We want to enable every student in the world to unlock their full potential - through affordable and inspiring classes from quality teachers. Our goal is to ensure long-term learning success - for a self-determined future for our students
**Your tasks**:
**What you will do now**:
Talk to all the customers asking for cancellation by understanding where/why their needs and expectations weren’t achieved and offering the most appropriate solution in order to retain them;
Act as the highest escalation point for the Customer Success Managers and coach them in order to increase their conversion rates;
Analyze cancellation reasons and address needed actions to Product, Technology, Sales, Customer Success, etc.;
Lead retention conversations among areas in order to act preventively;
Own development and management of regional retention initiatives in Latin America (Brazil, Chile, Colombia and Mexico);
**Who you are**:
**What you will need to have/know**:
3+ years in an online sales/retention or related role Ability to think critically with a data-driven mindset Ability to operate independently and follow through on projects Excellent attention to detail and ability to prioritize tasks Strong verbal and written communication skills Concrete knowledge of Retention Key Performance Indicators Understand customer purchase behavior and key decision drivers Strong analytical skills with the capability to develop and validate hypotheses, and develop business plans to drive retention/resale based on data/findings; Fluent Spanish and Portuguese communication skills are a MUST; Advanced English communication skills are also required.
**What we offer you**:
Competitive compensation package (base salary and an uncapped monthly bonus scheme and benefits); A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity; An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues; International surrounding with private courses to improve your language skills.
