Manager

Há 5 dias

Colombo, Brasil Fortude Tempo inteiro

Primary job role

The ‘Manager - Delivery Excellence and Compliance’ will drive Fortude’s delivery excellence, compliance initiatives, and CMMI journey. The individual will also play a change agent role in transforming Fortude’s delivery engine to meet the highest industry standards.

Main duties/responsibilities
Investigate, analyze, communicate, and document gap analysis of current processes and templates.
Design processes and ensure all processes are documented as SOPs with relevant process maps.
Proactively identify opportunities and provide alternatives or solutions for process improvement.
Use value stream mapping to identify value-adding and non-value-adding (VA/NVAs) processes and make improvements.
Maintain performance and track measures for projects and project management office (PMO) initiatives.
Analyze risks and lessons learned and provide insights into risks, cost, quality, and customer satisfaction.
Define an audit framework to ensure process adherence and compliance.
Convey feedback from project teams and PMO to respective global leadership teams to build long-term, scalable processes.
Work closely with delivery, project management and other cross-functional teams to achieve business goals.
Provide guidance and training on compliance requirements and processes.
Experience
10+ years of industry experience in software development and project management.
5+ years of experience developing, assisting or implementing process improvements and audits.

**Qualifications**:
A bachelor’s degree or equivalent qualification
Knowledge in agile methodologies and practices (e.g., Scrum, Kanban)
Exposure and experience managing and overseeing activities related to CMMI, ISO 9001/27001, ITIL process frameworks
Knowledge in TQM methods (e.g., Lean, Six Sigma)
Two or more of the following project management or agile certifications:
PMI Agile Certified Practitioner (PMI-ACP)
Certified Scrum Master (CSM)
Project Management Professional (PMP)
Certified SAFe® 5 Agilist

**One or more of the following CMMI certifications**:
CMMI Associate
CMMI Professional
Soft Skills
Excellent verbal and written communication skills with the ability to communicate at all levels within the organization
Strong collaboration and organizational skills
Demonstrable passion for delivery excellence, cross-pollination of ideas and the ability to engage with diverse viewpoints
Behavioral competencies
Communication
Client orientation
Teamwork and collaboration
Results and execution orientation

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