Senior Production Support Manager

2 semanas atrás

Palhoca, Brasil McFadyen Digital Tempo inteiro

Company Description

McFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world’s top brands. We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and India. Across all practices, we help our clients reach their goals by ensuring that technology is implemented strategically and adopted in a way that meets their business objectives.

**Job Description**:
McFadyen is looking for a Sr. Production Support Manager:
**Responsibilities**:

- Develop relations with McFadyen's clients' stakeholders and the outsourced service providers.
- Arrange, assign, adjust and monitor shifts to provide McFadyen's clients with the appropriate support coverage.
- Collaborate with management to improve and customize reports related to production support.
- Prioritize issues raised and resolve them accordingly.
- Coordinate escalation and resolution of major service issues.
- Report promptly to management and clients regarding critical outages until resolution.
- Manage offshore and nearshore, outsourced resources according to SLAs.
- Allocate resources to resolve problems/incidents.
- Manage the development of bug fixes and code in accordance with the acceptance criteria established by McFadyen's clients.

**Qualifications**:

- Bachelor's Degree in Computer Science or similar IT-related fields.
- Business, management, and leadership skills. Customer service orientation, problem-solving skills, attention to detail, and proactivity.
- Six to ten years of experience supporting the production of mission-critical information systems.
- Experienced in managing software development and quality assuring teams.
- Experience supporting eCommerce solutions is a plus (experience with Adobe Magento is highly desirable).
- Experience with Agile methodologies.
- Able to understand, explain and present complex ideas to audiences at all levels persuasively.
- Ability to interpret and convey complex, difficult, or sensitive information.
- Ability to provide direction and mentor less experienced teammates.
- Familiarity with messaging systems and build tools like Git, Jenkins and Jira.
- APIs and microservice architectures.
- Relational databases (SQL, stored procedures, data modeling).
- Application software coding and scripting.
- Telecommunication systems, standard IT hardware, and equipment.
- Fluent English is required

**Working conditions**
- 100% remote position.
- Since the support teams are assigned to work on shifts and in stand-by mode covering 12 x 7, depending on ticket severity, the Application Support Manager may be required to do some active work hours on holidays, weekends, and nights to support the client and manage the team.

Additional Information
**Core values**:Client Focus, Owning the Outcome, Adaptability, and Collaboration.

**Keywords**:e-commerce, marketplace, ATG, Oracle, Mirakl, support, remote job, remote, manager, project, hiring, marketplaces, Magento

  • Support Analyst

    1 semana atrás

    Palhoca, Brasil Cognyte Tempo inteiro

    At Cognyte we create mind-blowing investigative analytics software to speed up investigations and allow customers to detect and respond to real security threats like terror, crime, fraud, cyber threats, crypto crime, and more. We did a spinoff in early 2021 and are independently traded on Nasdaq. We’re young, develop cutting-edge technology, and we’re...

  • Technical Customer Support Representative

    Há 3 dias

    Palhoca, Brasil Parade Tempo inteiro

    Parade is the leader in providing capacity management tools to freight brokers and 3PLs. Our technology platform revolutionizes the digital landscape for our customers with the vision of becoming the Bloomberg Terminal for Trucking, an $800B industry. Our platform has already been recognized by Inc. Magazine, Business Insider, and FreightTech 100... and...

  • Engineering Intern

    2 semanas atrás

    Palhoca, Brasil PackIOT Tempo inteiro

    We are looking for an Engineering Intern to coordinate and work in PackIOT Support Area, supporting customers around the world in the transition to Industry 4.0, helping them to: resolve issues with our products or services, providing them with additional information about our products, direct them to valuable resources and training material. **Who you...

  • Senior Application Support Analyst

    2 semanas atrás

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of the gross merchandise value (GMV). We’re honored to have supported 10% of the Fortune 500 with their digital...

  • Communications Manager

    Há 7 dias

    Palhoca, Brasil Canonical - Jobs Tempo inteiro

    **What is Canonical** Canonical is the global open source solutions provider and the publisher of Ubuntu. Since 2004 Canonical has led the way in providing free open source software solutions has created, putting innovation in the hands of everyone. Our portfolio of solutions are designed to support enterprises to innovate from the data centre to the edge;...

  • Product Manager Senior

    2 semanas atrás

    Palhoca, Brasil Clinicorp Solutions Tempo inteiro

    Estamos expandido nossa área de produto e buscamos um Product Manager para juntar ao nosso power team **Responsabilidades e atribuições** Compreender e representar as necessidades do usuário. Acompanhar o mercado e desenvolver análises competitivas. Definir uma visão do produto alinhada com a estratégia geral da empresa. Alinhar as partes...

  • Sr R&d Program Manager

    2 semanas atrás

    Palhoca, Brasil GE Renewable Energy Tempo inteiro

    **Job Description Summary**: Reporting to the R&D Leader of Real Time Controllers, the engineering manager is leader & representative of product across product teams, outside company and responsible for leading program management activities on Reason family product devices. Responsibility spans the product life cycle, project planning, resource loading, and...

  • Senior Accountant

    Há 5 dias

    Palhoca, Brasil DudaMobile Tempo inteiro

    **Senior Accountant** Florianópolis, Brazil **A DAY IN THE LIFE OF** **WHAT YOU’LL DO** - Champion our customer invoicing procedures and reporting deliverables - Recognize revenue for our revenue streams across our entities - Support our month-end close processes including cash, accounts receivable, prepaids, fixed assets, accounts payable, accruals,...

  • Android Engineering Manager

    Há 3 dias

    Palhoca, Brasil ArcTouch Tempo inteiro

    **WANTED - thinkers, builders and dreamers**: We're ArcTouch, and for over a decade we've been creating lovable apps, web sites, and more for world-leading companies like Walmart, Disney, Audi, 3M, and many more. Since launching our first app in 2009, we've followed these core principles for success: - Create lovable apps, the perfect blend of something...

  • Analista de Dados

    2 semanas atrás

    Palhoca, Brasil Recruta Simples Tempo inteiro

    **Responsibilities**: As HFS/RTM Data analyst, you will report to the HFS / RTM Latam Sr. Manager and work closely with the Business units in LATAM to develop the projects related to performance improvement of the HFS and RTM and accompany in the implementation of those projects. As Data Analyst you will have 3 main responsibilities. - Developing full RTM....