Support Analyst

2 semanas atrás

Palhoca, Brasil Cognyte Tempo inteiro

At Cognyte we create mind-blowing investigative analytics software to speed up investigations and allow customers to detect and respond to real security threats like terror, crime, fraud, cyber threats, crypto crime, and more.

We did a spinoff in early 2021 and are independently traded on Nasdaq. We’re young, develop cutting-edge technology, and we’re going far, fast.

So, if you rock at **Support Analyst **, and want in on the action, let’s talk

**As Support Analyst you’ll make an impact on**
- Attend and support the user during on-call periods.
- Forward critical problems, after prior analysis, to the Support Manager for resolution.
- Perform systems maintenance, from checking inconsistencies in information, problems in customer networks, creating scripts and jobs to work around problems such as contingency routines, as well as changing part of the system to fix bugs.
- Document the procedures performed by the support.
- Perform maintenance on local and remote servers, planning and mitigating the risks involved in the activity.
- Administer and perform database maintenance on customer systems.
- Continually improve operation and maintenance processes
- Technically assist support and development activities.
- Provide technical support to the on-call team and train new members of your team.
- Carry out analyzes and propose solutions for the Support team, involving complex problems related to at least one of the areas of information technology: Networks, Operating System, or Database.
- Report problems in meeting problem resolution deadlines to the Support Manager, ensuring compliance with established deadlines.

**Your toolbox**
- Experience in SQL, Linux/Unix
- Experience in Shell Script, Python
- Troubleshooting experience with reading logs and using Wireshark
- Experience in Docker and Docker compose

**Differentials**
- Experience in Oracle and Postgres
- Experience in SIP, E1 Signaling, MGW Audiocodes configuration
- Experience in YAML

**Requirements**:

- ** **Bachelor Degree in Computer Engineer, Computer Science or correlated areas
- Fluent English
- Minimum of 04 years of experience supporting software users

****

Career Page:
Operations

  • Support Analyst

    Há 2 dias

    Palhoca, Brasil DudaMobile Tempo inteiro

    **Support Analyst** Florianópolis, Santa Catarina, Brazil We are looking for a **Technical Support Engineer** who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are...

  • Senior Application Support Analyst

    2 semanas atrás

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company DescriptionMcFadyen Digital is the leading advisor and implementer of ecommerce marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of GMV. We’re honored to have served 10% of the Fortune 500. Over 250 global brands like ABB, AB InBev, ACCO,...

  • IT Support Analyst

    Há 2 dias

    Palhoca, Brasil Cognyte Tempo inteiro

    We are Cognyte and the global leader in security analytics software. Over 100 government and enterprise organizations in more than 100 countries rely on Cognyte’s solutions to accelerate security investigations and successfully identify, neutralize, and prevent threats to national security, business continuity, and cybersecurity.We are looking for an...

  • IT Support Analyst

    Há 4 dias

    Palhoca, Brasil Cognyte Tempo inteiro

    We are Cognyte and the global leader in security analytics software. Over 100 government and enterprise organizations in more than 100 countries rely on Cognyte’s solutions to accelerate security investigations and successfully identify, neutralize, and prevent threats to national security, business continuity, and cybersecurity. We are looking for an...

  • Senior Application Support Analyst

    Há 4 horas

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of the gross merchandise value (GMV). We’re honored to have supported 10% of the Fortune 500 with their digital...

  • People and Management Support Analyst

    Há 2 dias

    Palhoca, Brasil VOEJA.US TRAVEL Tempo inteiro

    We are seeking a dedicated and versatile **People and Management Support Analyst** with a passion for fostering a positive work environment and strong knowledge in payroll administration, taxes, and benefits. This role is crucial in driving our organizational culture, ensuring that financial and legal aspects related to employee compensation are managed...

  • Support Analyst

    Há 2 dias

    Palhoca, Brasil Duda Tempo inteiro

    We are looking for a **Technical Support Engineer** who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then...

  • Office Analyst

    Há 5 horas

    Palhoca, Brasil Wärtsilä Tempo inteiro

    **Office Analyst**: Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. We want to transition the world towards a...

  • Support Analyst

    2 semanas atrás

    Palhoca, Brasil Thomson Reuters Tempo inteiro

    **Atividade**: - Ensinar e esclarecer dúvidas dos usuários/clientes nas rotinas do fiscal/contábil envolvendo o sistema, via telefone e internet; - Realizar análise de relatórios de movimentação fiscal, apuração de impostos e informativos fiscais; - Realizar análise de demonstrativos contábeis e informativos contábeis. **Requisitos e...

  • Support Analyst

    2 semanas atrás

    Palhoca, Brasil Thomson Reuters Tempo inteiro

    **Atividade**:- Ensinar e esclarecer dúvidas dos usuários/clientes nas rotinas do fiscal/contábil envolvendo o sistema, via telefone e internet;- Realizar análise de relatórios de movimentação fiscal, apuração de impostos e informativos fiscais;- Realizar análise de demonstrativos contábeis e informativos contábeis.**Requisitos e habilidades**:-...