Support Analyst

1 semana atrás

Palhoca, Brasil Cognyte Tempo inteiro

At Cognyte we create mind-blowing investigative analytics software to speed up investigations and allow customers to detect and respond to real security threats like terror, crime, fraud, cyber threats, crypto crime, and more.

We did a spinoff in early 2021 and are independently traded on Nasdaq. We’re young, develop cutting-edge technology, and we’re going far, fast.

So, if you rock at **Support Analyst **, and want in on the action, let’s talk

**As Support Analyst you’ll make an impact on**
- Attend and support the user during on-call periods.
- Forward critical problems, after prior analysis, to the Support Manager for resolution.
- Perform systems maintenance, from checking inconsistencies in information, problems in customer networks, creating scripts and jobs to work around problems such as contingency routines, as well as changing part of the system to fix bugs.
- Document the procedures performed by the support.
- Perform maintenance on local and remote servers, planning and mitigating the risks involved in the activity.
- Administer and perform database maintenance on customer systems.
- Continually improve operation and maintenance processes
- Technically assist support and development activities.
- Provide technical support to the on-call team and train new members of your team.
- Carry out analyzes and propose solutions for the Support team, involving complex problems related to at least one of the areas of information technology: Networks, Operating System, or Database.
- Report problems in meeting problem resolution deadlines to the Support Manager, ensuring compliance with established deadlines.

**Your toolbox**
- Experience in SQL, Linux/Unix
- Experience in Shell Script, Python
- Troubleshooting experience with reading logs and using Wireshark
- Experience in Docker and Docker compose

**Differentials**
- Experience in Oracle and Postgres
- Experience in SIP, E1 Signaling, MGW Audiocodes configuration
- Experience in YAML

**Requirements**:

- ** **Bachelor Degree in Computer Engineer, Computer Science or correlated areas
- Fluent English
- Minimum of 04 years of experience supporting software users

****

Career Page:
Operations

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