Product/solution Specialist

Why work with us?

We are a fast-growing company that is revolutionizing the world of data and business information in Latin America

CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.

At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.

It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that cares to help our clients make better informed decisions.

We are innovative, agile, and inspired by data - and we are looking for people that share those values to join our mission to build stronger businesses

Join the data-revolution

Job Summary:
Key Responsibilities:
**Training and Education**: Conduct product training sessions for internal teams, including sales, customer support, and marketing, to ensure a consistent and accurate understanding of product offerings.

**Customer Support**: Act as a point of contact for customer inquiries related to product specifications, usage, and troubleshooting. Provide timely and accurate information to address customer needs.

**Market Analysis**: Stay informed about market trends, competitor products, and industry developments to contribute insights for product development and positioning.

**Sales Support**: Collaborate with the sales team to assist in product demonstrations, presentations, and customer meetings. Provide technical support to address customer queries and concerns.

**Product Positioning**: Work closely with marketing teams to develop product positioning strategies, create marketing collateral, and participate in promotional activities.

**Feedback Collection**: Gather and analyze customer feedback to provide valuable insights for product improvement. Collaborate with the product development team to convey customer needs and preferences.

**Documentation**: Create and maintain accurate product documentation, including manuals, specifications, and FAQs.

Qualifications:

- Bachelor's degree in a relevant field (e.g., Business, Engineering).
- + 5 years as Product Specialist or in a related role.
- Strong technical aptitude with the ability to understand and communicate complex product features.
- Excellent communication and presentation skills.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Analytical and problem-solving skills.
- Ability to collaborate effectively with cross-functional teams.

What we offer:

- Competitive compensation and benefits
- Positive and exciting work environment, with a culture built on values of integrity, respect and collaboration.
- Dynamic, fast-growing company where you can grow as far as your vision and curiosity leads you.
- Flexible hybrid office / remote-work scheme.
- CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training._