
Customer Support Team Lead
1 semana atrás
**We invite those who are fired up to**:
- Ensuring escalations feed-backs are timely attended;
- Managing a team of agents and supervisors from different nationalities;
- Ensuring the best provision of Quality of service, customer services, and Product usage;
- Analyze all customer service metrics (e.g. FRT, SLA ) and how the support team's performance affects those KPIs;
- Product development/improvement awareness and training;
- Investigate customers' problems and find solutions;
- Provide scripts to read from during phone calls as well as scripts for chats;
- Seeking Feedback on all escalation matters and making sure all matters are escalated in the proper channel;
- Developing plans for learning and skills development.
**Essential professional experience**:
- Proficient knowledge of customer service, and standard office practices and procedures;
- Outstanding communication skills, both written and verbal;
- Proficient English level;
- Strong organizational and management skills;
- Excellent phone etiquette;
- Problem-solving skills;
- Multi-tasking;
- Strong Data Entry Skills.
-
Customer Support Team Lead
1 semana atrás
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Team Lead**: We are looking for pioneer **Team Leads** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about providing an exceptional customer...
-
Core Customer Support Team Lead, South America
Há 23 horas
Sao Paulo, Brasil Hexagon Tempo inteiroOverview: **South America Core Customer Support Team Lead **We are looking for a South America Core Customer Support Team Lead to join a global engineering and manufacturing leader in tech that does cool stuff that matters. In this role, you will help us drive our business forward by supporting some of the biggest names in the industry. As part of a global...
-
Core Customer Support Team Lead, South America
4 semanas atrás
Sao Paulo, Brasil Hexagon Tempo inteiroOverview:**South America Core Customer Support Team Lead**We are looking for a South America Core Customer Support Team Lead to join a global engineering and manufacturing leader in tech that does cool stuff that matters. In this role, you will help us drive our business forward by supporting some of the biggest names in the industry.As part of a global Core...
-
Customer Support Lead
Há 5 dias
Sao Paulo, Brasil Third-Party Job Posts Tempo inteiroCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Team Lead
4 semanas atrás
Sao Paulo, Brasil Tech Mahindra Tempo inteiro**Pedestrian Team Lead**Role title: Street View Pedestrian Team LeadFunction: OperationsLocation: Sao Paulo, BrazilShift Timings: Earliest 1 hour after sunrise and latest by 1 hour before sunsetQualification: GraduateWFO: Work From OfficeRounds of Interviews: 2Fresher/Experienced: ExperiencedROLE PURPOSE:Manage local outreach to various types of external...
-
Support Lead
1 semana atrás
Sao Paulo, Brasil Maxihost Tempo inteiroLatitude.sh global compute platform launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud...
-
Support Lead
1 semana atrás
Sao Paulo, Brasil Latitude.sh Tempo inteiroLatitude.sh global compute platform launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud...
-
Customer Support Senior Team Lead
2 semanas atrás
São Paulo, Brasil Wise Tempo inteiroWise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you...
-
Business Customer Support Senior Team Lead
3 semanas atrás
São Paulo, Brasil Wise Tempo inteiro**Company Description**Wise is a global technology company, building the best way to move and manage the world’s money.**Min fees. Max ease. Full speed.**Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As...
-
Application Support Team Lead
2 semanas atrás
São Paulo, Brasil Genesis Global Tempo inteiro**WHO WE ARE** At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the skill and...