Customer Support Team Lead

Há 2 dias

Sao Paulo, Brasil PMI Tempo inteiro

**We invite those who are fired up to**:

- Ensuring escalations feed-backs are timely attended;
- Managing a team of agents and supervisors from different nationalities;
- Ensuring the best provision of Quality of service, customer services, and Product usage;
- Analyze all customer service metrics (e.g. FRT, SLA ) and how the support team's performance affects those KPIs;
- Product development/improvement awareness and training;
- Investigate customers' problems and find solutions;
- Provide scripts to read from during phone calls as well as scripts for chats;
- Seeking Feedback on all escalation matters and making sure all matters are escalated in the proper channel;
- Developing plans for learning and skills development.

**Essential professional experience**:

- Proficient knowledge of customer service, and standard office practices and procedures;
- Outstanding communication skills, both written and verbal;
- Proficient English level;
- Strong organizational and management skills;
- Excellent phone etiquette;
- Problem-solving skills;
- Multi-tasking;
- Strong Data Entry Skills.

  • Customer Support Team Lead

    2 semanas atrás

    Sao Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro

    **Office**: São Paulo **Team**: Customer Support **Customer Support Team Lead**: We are looking for a **Team Lead **to grow and develop a new **Customer Support **team in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about...

  • Customer Support Team Lead

    2 semanas atrás

    Sao Paulo, Brasil Wise Tempo inteiro

    **Customer Support Team Lead**: We are looking for a **Team Lead **to grow and develop a new **Customer Support **team in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...

  • Customer Support Team Lead

    Há 4 dias

    Sao Paulo, Brasil Wise Tempo inteiro

    **Customer Support Team Lead**: We are looking for pioneer **Team Leads** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about providing an exceptional customer...

  • Customer Support Senior Team Lead

    2 semanas atrás

    São Paulo, Brasil Wise Tempo inteiro

    **Company Description** Wise is a global technology company, building the best way to move and manage the world’s money. **Min fees. Max ease. Full speed.** Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them...

  • Customer Support Team Lead

    Há 2 dias

    Rua Girassol, , st Floor, Vila Madalena, São Paulo, Brazil Wise Tempo inteiro R$11.000 - R$15.000 por ano

    Company Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • Customer Support Team Lead

    Há 6 dias

    Rua Girassol, , st Floor, Vila Madalena, São Paulo, Brazil Wise Tempo inteiro R$10.000 - R$20.000 por ano

    Company Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • Support Lead

    Há 2 dias

    Sao Paulo, Brasil Maxihost Tempo inteiro

    Latitude.sh global compute platform launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud...

  • Support Lead

    Há 2 dias

    Sao Paulo, Brasil Latitude.sh Tempo inteiro

    Latitude.sh global compute platform launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud...

  • Business Customer Support Senior Team Lead

    1 semana atrás

    São Paulo, Brasil Wise Tempo inteiro

    **Company Description** Wise is a global technology company, building the best way to move and manage the world’s money. **Min fees. Max ease. Full speed.** Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them...

  • Team Lead

    Há 4 horas

    Sao Paulo, Brasil e-Core Tempo inteiro

    We are a technology services partner for digital innovation and business transformation. We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their...