Customer Support Analyst, Venture Capital

Há 3 dias

Rio de Janeiro, Brasil Carta Tempo inteiro

**The Company You'll Join**:
Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

For more information about our offices and culture, check out our Carta careers page.

**The Problems You'll Solve**:
At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Venture Capital Support Analyst you'll work to provide solutions and nurture successful, trusting relationships with all internal and external customers. You will:

- Ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product, as well as with the customer
- Triage incoming requests and identify trends/patterns across customer base in order to flag issues as well as potential solutions for the rest of the team
- Conduct demos/webinars with customers as they are scheduled
- Provide front-line Support for all competencies managed by the IS Support Team
- Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation

**The Team You'll Work With**:
We are looking for an individual to work alongside our Investor Services Support team within our Venture Capital Organization to help build the world's next great investor platform. We put our customers first, are willing to learn and grow, are problem solvers, work with urgency, ensure data security is a priority, maintain a professional community and work as one team.

** English Fluency Required**

**About You**:

- Able to communicate professionally in English with English-speaking clients
- Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in an accurate and concise manner in English both verbally and in writing
- Comfortable learning quickly and taking on new challenges
- Exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems
- Demonstrates an ability to communicate in a timely and accurate manner with customers and internal teams
- Experience in a Customer Service or client-facing role within SaaS
- Proficient in Excel
- Equity, financial or venture capital background is a plus

**The Interview Process**:

  • Venture Capital Analyst

    Há 7 dias

    Rio de Janeiro, Brasil Jules Tempo inteiro

    Hi there! We are Jules and our client is looking for a Venture Capital Analyst **!** - Company Overview: - Expanding your business with new brick-and-mortar locations can be a daunting undertaking. - Many business owners face the same daunting challenges—budget overages, vendor selection - headaches, and the growing importance of sustainability. These are...

  • Venture Analyst

    Há 3 horas

    Patos de Minas, Brasil Flow Capital Tempo inteiro

    About Flow CapitalFlow Capital Corp. is a publicly listed provider of flexible growth and alternative capital solutions dedicated to supporting market-leading, high-growth companies. Since ****, we've helped businesses in the US, UK, and Canada access financing that drives growth while minimizing dilution and retaining founder control. Our focus is on...

  • Venture Analyst

    Há 2 horas

    Juiz de Fora, Brasil Flow Capital Tempo inteiro

    About Flow Capital Flow Capital Corp. is a publicly listed provider of flexible growth and alternative capital solutions dedicated to supporting market-leading, high-growth companies. Since 2018, we’ve helped businesses in the US, UK, and Canada access financing that drives growth while minimizing dilution and retaining founder control. Our focus is on...

  • Customer Support Analyst, Corporations

    Há 7 dias

    Greater Rio de Janeiro, Brasil Carta Tempo inteiro US$60.000 - US$120.000 por ano

    The Company You'll JoinCarta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta's platform of software and services lays the groundwork so you can build, invest, and scale with...

  • Customer Support Intern

    Há 7 dias

    Rio de Janeiro, Brasil Carta Tempo inteiro

    **The Company You’ll Join**: Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private...

  • Customer Support/kyc Analyst

    2 semanas atrás

    Rio de Janeiro, Brasil Uncapped Tempo inteiro

    **A role for anyone located in **Rio de Janeiro (Brazil)** **Role Overview** **About Uncapped** Founded in 2019 and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. We provide lending volumes of between $100k and $10m without credit checks, personal guarantees, warrants,...

  • Support Analyst

    Há 2 dias

    Rio de Janeiro, Brasil Carta Tempo inteiro

    Overview The Company You’ll Join Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with...

  • Advogado(A) Sênior

    4 semanas atrás

    Rio De Janeiro, Brasil Villemor Amaral Advogados Tempo inteiro

    Advogado(a) Sênior - Área de Venture Capital e TecnologiaAdvogado(a) Sênior - Área de Venture Capital e TecnologiaVenha fazer parte da nossa equipe!Estamos em busca de Advogado(a) Sênior para integrar o time da área de Venture Capital e Tecnologia na unidade do Rio de JaneiroNosso Escritório promove a construção de um ambiente plural e receptivo,...

  • Lead, Fa Support Team New

    4 semanas atrás

    Rio de Janeiro, Brasil Carta Tempo inteiro

    **The Company You’ll Join**:Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private...

  • Associate Director of Ventures

    3 semanas atrás

    Rio de Janeiro, Brasil Inside Higher Ed Tempo inteiro

    OverviewThe Associate Director is responsible for strategy development and implementation of a vision and infrastructure to establish and accelerate a Howard community culture of entrepreneurship that spans research institutes, colleges, departments, alumni, and other Historically Black Colleges and Universities. Supervisory AuthorityThe Associate Director...