Corporate Travel Assistant

**Pogust Goodhead **is a ground-breaking law firm that pursues class actions against the largest companies in the world on behalf of millions of individuals. Founded by Harris Pogust and Tom Goodhead in 2018, Pogust Goodhead is now the leading law firm in the world in its main practice areas and has been described as “the first legal unicorn,” it has raised over $300m in financial backing with work in progress of over $5bn.

**Pogust Goodhead** has offices across the United Kingdom (London, Liverpool, Edinburgh), United States (Philadelphia, Miami, San Diego, New Jersey), Netherlands (Amsterdam), and Brazil (Rio de Janeiro, Sao Paulo, and Brasilia); together with joint ventures with law firms in Germany, South Africa, Australia, and Peru.

The overall purpose of the role:
As a **Corporate Travel Assistant**, in a hybrid position in Rio de Janeiro, you will be incumbent to play a vital role in coordinating all domestic and international travel arrangements for the company's personnel. This includes booking flights, hotels, rental cars, and other necessary arrangements. Efficient travel planning ensures that employees can travel seamlessly, minimizing any disruptions to business activities. The Travel Assistance provides valuable advice to employees regarding business trips, including essential documentation, time zones, vaccinations, and other travel-related information. This support ensures that employees are well-prepared for their trips and can focus on their work responsibilities while traveling.

**The job is requiring**:

- _Coordinate voluminous and diverse Domestic and International travel arrangements including booking of flights, hotels, accommodation, transportation, rental cars, etc._
- _Provide advice on business trips, passing on information about necessary documentation, visas, time zone, vaccinations, and all the paper work for the travellers advising._
- _Serve as a liaison between the client and travel company, handling issues that arise during travel._
- _Arrange for transfers between airports, hotels, offices, etc._
- _Resolve complaints and difficulties for travelers._
- _Track and reconcile travel expenses._
- _Record travel activities to ensure they comply with the company travel policy._
- _Provide guidance to employees on travel documents, insurance, and travel laws._

**Requirements**:
**Essential**
- _Fluency in English_
- _Previous experience working in the travel industry with the high daily demand for travel arrangements._
- _Proven customer service experience_
- _Excellent written and verbal communication skills_
- _Strong organizational and time-management skills_
- _Proficient in Microsoft Office, with the aptitude to learn new software and systems_
- _Ability to work independently and with a team_

**Desirable**
- _ Experience with booking software, such as Sabre or Travelport_

**Benefits**

**POGUST GOODHEAD employee commitment**

At POGUST GOODHEAD we believe in championing personal growth and achievements, but first and foremost, we’re also a team, and a team is strongest when everyone feels that they are supported and valued as individuals.

We know that our team is the heart of POGUST GOODHEAD and that is why we make the following commitment to all our people:

- To be a meritocracy with a fair and transparent pay review process
- To offer opportunities for internal promotion
- To provide everyone with an honest and structured performance review process
- To provide a learning environment that supports its employees in becoming experts in their roles
- To give all POGUST GOODHEAD’s people opportunities to influence and improve how we work

Our commitment to building an inclusive workplace

POGUST GOODHEAD is an equal opportunities employer who believes passionately that our team should represent the diversity of the clients that we support. We are committed to providing a place of work that provides fair and equal career growth and learning opportunities to all its employees. We do not tolerate discrimination within our company, and we celebrate creating a culture offering opportunity for all, regardless of race, culture, gender, age, sexual orientation, socio-economic background, disability, or religious beliefs.