Support Specialist

**About SugarCRM**

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From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth - check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

***NOTE: This role will be required to work U.S. business hours (7pm/8pm to 3am/4am EEST/Romanian Time Zone) and eligible for the Night Work Supplement**

**Impact you will make in the role**:

- Create 'customers for life’ by delivering world-class support to our customers and partners
- Be responsive, professional, and proactive in all interactions
- Troubleshoot and resolve installation, implementation, and production issues
- Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
- Share your knowledge, experience, and best practices with the Support department
- Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
- Document known solutions for internal collaboration and public consumption

**Required Qualifications**:

- 1+ years in a technical, customer facing role
- Must be knowledgeable in SQL
- Must be fast learning and quick thinking
- Must work well in a team environment
- Proficient in written and spoken English
- Work U.S. business hours (7pm/8pm to 3am/4am EEST/Romanian Time Zone)

**Desired Qualifications**:

- Linux-Apache-MySQL-PHP stack experience preferred
- Experience with SugarCRM or other CRM/CX platforms strongly desired
- Experience with command-line interfaces
- Experience with web technology stacks
- Knowledgeable in a server-side scripting language
- Expected NET salary range, depending on experience
- Range is base salary only and does not include the Night Work Supplement
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**Benefits and Perks**:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

- Private medical insurance including basic check-ups, hospitalization, and vital care
- Vision exam and discounted glasses every year
- Meal tickets 40 RON/working day
- Gift tickets 300 RON/ Easter & Christmas
- Cultural tickets 200 RON/month
- Health & Wellness reimbursement
- Professional development reimbursement program

- Educational Resources - Career & Personal Development Program
- Travel discounts
- Birthday day off
- Extra days off when public holidays fall on weekend days
- Annual Teambuilding
- We are a merit-based company with many opportunities to learn, excel and grow your career

LI-Remote