Customer Care Advocate

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

PT

Resumo da posição

Como Customer Care Advocate, você irá atender e apoiar nossos clientes em suas solicitações, tanto no pre-venda como no pós-venda, permitindo que a Rockwell Automation satisfaça as exigências urgentes dos nossos clientes. Além disto, você deverá identificar oportunidades de melhoria de processos e conduzir essas oportunidades à implementação. Nesta posição você irá reportar ao Customer Care Center Team Lead, e a base de trabalho desta posição será em nosso escritório em São Paulo - SP para trabalhar em modelo híbrido.

Principais atividades:

- Administrar as Ordens de Vendas e Reparos do Brasil fazendo a conferência das informações da proposta e pedido de compras do cliente antes e depois da ordem ser convertida, preenchendo o check list de entrada adequadamente.
- Efetuar as alterações necessárias durante todo o ciclo de vida do pedido, trabalhando em conjunto com Logística, Finanças, Fiscal, Centro de Reparos, etc.
- Garantir que todos os processos estão sendo feitos de acordo com os procedimentos aplicáveis e dentro das regras de compliance.
- Resolver os problemas dos clientes usando uma mentalidade positiva.
- Colaborar com especialistas e proprietários de processos comerciais para identificar as melhores práticas

Requisitos:

- Graduação - cursando ou completo - Administração, Ciências Contábeis, Economia, Análise e Desenvolvimento de Sistemas.
- Experiência com atendimento ao cliente.
- Inglês Intermediário/avançado que tenha habilidade para conversação.
- Espanhol Desejável.
- Facilidade com tecnologia - SAP, pacote office e Analytics.
- Excel - intermediário/avançado (fórmulas e tabela dinâmica).
- Conhecimento da área fiscal é diferencial

EN

Position Summary

As a Customer Care Advocate, you will help facilitate presales and post sales requests, allowing Rockwell Automation to meet the urgent demands of our customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation. In this position you will report to the Customer Care Center Team Lead, it is based in our office in São Paulo - SP to work in hybrid modality.

Your Responsibilities:

- Manage the Sales and Repair Orders in Brazil by checking the customer's proposal and purchase order information before and after the order is converted, filling out the entry checklist properly.
- Make the necessary changes throughout the order life cycle, working together with Logistics, Finance, Tax, Repair Center, etc.
- Ensure that all processes are being carried out in accordance with applicable procedures and within compliance rules.
- Collaborate with experts and business process owners to identify best practices

The Essentials - You will Have:

- Bachelor´s degree in Administration, Accounting, Economics, Systems Analysis and Development, or other related area.
- 2+ years of customer service experience
- Intermediate/advanced English for speaking, listening, writing and reading
- Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office._
- We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization._

LI-TB1

LI-hybri

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.