Head of Customer Success
Há 7 dias
**ABOUT US**:
Winnin is an innovative and rapidly growing tech company at the forefront of providing cutting-edge AI software solutions to elevate creative processes for big brands globally. Our mission is to inspire relevant creativity by mapping cultural insights through video consumption data. Winnin enhances efficiency and effectiveness in our client's marketing strategies, helping them create content that genuinely resonates with their target audience. AbInbev, Coca-Cola, Unilever, CNN, Google, Netflix are among the companies powered by Winnin.
**POSITION OVERVIEW**:
We are in search a highly motivated and results-driven individual to join our team as the Head of Customer Success. In this key leadership role, the Head of CS is pivotal in ensuring the seamless onboarding, adoption, and expansion of our AI software solutions within our clients' marketing operations. You will lead a high-performing team, fostering strong, long-lasting relationships with our diverse portfolio of big-brand enterprise customers. This is a unique opportunity to spearhead customer success initiatives in a dynamic environment where innovation meets creative excellence.
**RESPONSIBILITIES**:
**Strategic Leadership**: Develop a comprehensive customer success strategy aligned with the company's vision, ensuring customer satisfaction, retention, and advocacy.
**Team Management**: Lead and inspire a team of customer success professionals, providing guidance, mentorship, and fostering a culture of continuous improvement.
**Client Engagement**: Collaborate closely with clients to understand their unique needs, challenges, and goals and ensure our AI solutions are effectively addressing and exceeding their expectations.
**Product Advocacy**: Champion the value of our AI software solutions, acting as a liaison between customers and internal teams to drive product enhancements based on customer feedback.
**Onboarding and Training**: Oversee the onboarding process, ensuring clients are equipped with the knowledge and tools necessary for the successful adoption and utilization of our software.
**Retention and Growth**: Proactively identify opportunities for upselling, cross-selling, and expanding our footprint within existing client accounts while focusing on overall customer satisfaction.
**Performance Metrics**: Establish and monitor key performance indicators (KPIs) to measure and optimize customer success efforts, providing regular reports to the executive team.
**QUALIFICATIONS**:
- Proven track record in a customer success leadership role, ideally in B2B Enterprise SaaS industry;
- Strong understanding of the Marketing and Media industry and the ability to navigate complex customers;
- Exceptional leadership, communication, and interpersonal skills;
- Demonstrated ability to build and maintain strong client relationships, especially with big brands;
- Strategic thinker with the ability to develop and implement customer success initiatives;
- Strong analytical skills and a data-driven approach to decision-making.
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