Student Success Manager

Há 7 dias

São Paulo, Brasil Crimson Education Tempo inteiro

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.

**What are the main responsibilities for this role?**
- Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
- You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
- Advise the team on possible value add solutions to support the student
- Provide the global team insights into local cultural nuances and demands
- Keep up to date on student’s progress, and report back to the team regularly
- Proactively manage and foresee issues by resolving complaints or escalations in a timely manner

**What we are looking for?**
- 1-2 years experience in customer service, project management or transferable role
- Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
- High level of resilience and ability to thrive in a fast-paced startup environment
- Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
- Outstanding organizational skills, with excellent written and verbal communication skills
- Collaborative, with an openness to give and receive feedback

**Why work for Crimson?**
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you

  • Success/community Manager

    Há 6 dias

    Sao Paulo, Brasil Test Pro Tempo inteiro

    **Who are we?** We are an educational company. At Test Pro, we help people master a successful IT profession and find a dream job. We have over 2000 satisfied graduated students. The main office of the company is in Los Angeles (USA). Our employees are in different countries: USA, Russia, Ukraine, Kazakhstan, Canada, Belarus. We are united by a common...

  • Partner Success Manager

    2 semanas atrás

    São Paulo, Brasil myGwork - LGBTQ+ Business Community Tempo inteiro

    Join to apply for the Partner Success Manager role at myGwork - LGBTQ+ Business Community 1 week ago Be among the first 25 applicants Join to apply for the Partner Success Manager role at myGwork - LGBTQ+ Business Community Get AI-powered advice on this job and more exclusive features. This job is with Monday.com, an inclusive employer and a member of...

  • Student Coordinator

    1 semana atrás

    São Paulo, São Paulo, Brasil Mate academy Tempo inteiro R$35.000 - R$45.000 por ano

    We are Mate academy - an EdTech startup with a technological, gamified, AI-powered LMS platform where people learn IT professions.Our vision is to enable anyone, anywhere, to build a successful career through learning.Already, 5000+ graduates have landed their first IT jobs.We successfully launched our business in Poland and Brazil, with plans to expand to...

  • Student Coordinator

    Há 9 horas

    São Paulo, São Paulo, Brasil Mate academy Tempo inteiro R$21.000 - R$42.000 por ano

    We are Mate academy - an EdTech startup with a technological, gamified, AI-powered LMS platform where people learn IT professions.  Our vision is to enable anyone, anywhere, to build a successful career through learning. Already, 5000+ graduates have landed their first IT jobs.We successfully launched our business in Poland and Brazil, with plans to expand...

  • Senior Operations Advisor

    Há 4 dias

    Sao Paulo, Brasil Crimson Education Tempo inteiro

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Partner Success Manager

    2 semanas atrás

    São Paulo, Brasil monday.com Tempo inteiro

    Join to apply for the Partner Success Manager role at monday.com Our Partnerships Group is growing, and we are looking for a Partner Success Manager to join the team! This role is ideal for experienced Customer Success professionals looking to leverage their expertise in driving customer outcomes by enabling partners to excel. You’ll work closely with our...

  • Graduate Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical Continue with Google Continue with Google Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...

  • Customer Success Manager

    1 semana atrás

    São Paulo, Brasil Obras Online Tempo inteiro

    Descrição da vaga. Cargo: Customer Success Manager Sr. . Modalidade de contratação: PJ. Home OfficeNecessário:. Precisa ter uma empresa aberta com CNPJ regularizado. Conta corrente PJ. Experiência mínima de 3 anos na área de CS e gestão de carteiras High Touch; . Formação superior completa nas áreas de Negócios, TI ou similares.. Possuir...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About Digibee Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...

  • Customer Success Manager

    Há 6 dias

    São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...