Partner Support Specialist

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you will do**:

- Deliver comprehensive and strategic support to SAP Partners throughout their partnership lifecycle, ensuring optimal engagement and outcomes.
- Exhibit adaptability and proactive problem-solving skills in providing SAP Partner support within a fast-paced and rapidly evolving environment.
- Execute SAP Partner support services across channels, including a ticketing system, live chat, AI tools and drop-in sessions, while adhering to established SLAs and guidelines.
- Develop and sustain high-quality digital assets to empower SAP Partners and enhance their self-sufficiency, while also contributing for process improvement and optimization.
- Facilitate effective assistance and guidance to SAP Partners on portals, tools, partnership requirements, and key partnership processes, ensuring seamless integration and operational efficiency.
- Drive and execute specialized processes related to sales models and partner commissioning queries, ensuring accuracy and alignment with strategic objectives.
- Coordinate and implement effective solutions in collaboration with various internal teams to guarantee partner satisfaction and seamless operational flow.
- Address and resolve regional and global partner or stakeholder escalations with efficiency and professionalism, maintaining high standards of service and relationship management.
- Deliver partner enablement on specific topics.

**What you bring**:

- Problem-solving skills
- Demonstrable interpersonal and team-working abilities
- Relationship building/networking capabilities
- Customer Service centric; business acumen
- Strong Communication Skills (oral & written)
- Agility and flexibility to work in an ever changing environment
- Work well under pressure; strategic workload management
- Ownership and a pro-active attitude
- Time and organization skills
- Strong global awareness
- Stakeholder Management
- Business level / Advanced English and Intermediate Spanish are required
- Strong work experience; University Degree (Business Administration, Sales, Communication, and Technology areas) are preferred
- MBA (master's in business administration or related) is a plus;

**Meet your team**

**Location**: São Leopoldo

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 432628 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.