Product Specialist
1 semana atrás
At FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to solve agriculture’s biggest challenges.
For more than a century, FMC has successfully delivered some of the of the industry's most advanced, innovative solutions that protect farmers’ crops from destructive pests and disease, while also protecting the environment. We are committed to fulfilling our mission of discovering new herbicide, insecticide and fungicide active ingredients, product formulations and pioneering technologies that are consistently better for the planet.
In your day-to-day, you will:
**The Role (daily responsibilities)**
- Participate in weekly meetings with each active country in the region to represent the Product team in answering questions and gathering feedback
- Create user guides and training materials (and update as needed)
- Deliver initial and continued product training to ensure customers are effectively using the product
- Prepare for successful seasons by gathering requirements and making crop, pest, and geographic configurations
- Write tickets in Jira for live market issues or enhancements of existing features
- Track and report on KPIs for each season
- Work with in-market leads to conduct feedback sessions with app users
- Manage user verification, role assignment, and permissions
**Be the Voice of Customer**
- Communicate improvement and new feature requests to the Product team
- Help contribute to the acceleration of digital agriculture by supporting the adoption of the ArcTM platform
- Document new requirements, bugs, feedback and fixes, and work with the Product Manager to prioritize
- Provide first line of technical support and follow escalation procedures when necessary
- Gather competitive intelligence on key digital products offered to customers in the local market
- Scout for emerging technologies that can increase rate for meaningful innovation
**Qualifications**
- BA/BS degree with strong academic record
- 4+ years of experience in** Technical Support, Business Analysis, Customer Success,** or similar capacity
- Successful track record of creating and executing product playbooks that drive team efficiency and productivity
- Demonstrated experience managing complex, cross-functional customer implementations (spanning people, processes and technology) which includes building the processes, plans and tools from the ground up
- Experience preferred in Jira, ServiceNow, or similar to document product requests and support tickets
- Experience in business analytics platforms (Power BI, MixPanel etc.) is a bonus
- Passion for agriculture, social impact and sustainable food production
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