Customer Service Representative

**An Amazing Career Opportunity for a Customer Service Representative**

**Location**:Sao Paulo, Brazil

**Job ID**:39663

HID Global is seeking a new team member to join our growing Global Customer Service team. If you like to work within a fast-paced environment, ensuring that customers get the support they need, through all phases of their ordering experience, this is the role for you. You will be responsible for building and maintaining relationships with all the customers in your assigned regions. You will collaborate with and support Regional Sales Managers, Inside Sales teams, the Order Management teams and Production Control teams to provide an exceptional customer experience.

**Who are we?**

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

**Physical Access Control Solutions (PACS)**:
HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job - it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

**As our Customer Service Representative, you’ll support HID’s success by**:

- Fostering and developing positive customer relations by providing courteous, prompt, and proactive customer service.
- Handling pricing, lead times, order status, shipment tracking, part number/product information, and format/programming inquiries.
- Verifying all purchase orders with channel partners to ensure accuracy before booking.
- Contacting customers to follow up on pending orders and confirm purchase order details as needed.
- Generating reports and sending invoice communications to customers.
- Managing invoice inquiries, expediting requests, resolving billing issues, and scheduling pickups.
- Coordinating with other departments to expedite or resolve customer orders, issues, and concerns.
- Maintaining customer files to ensure they are up to date.
- Processing RMAs and following the approval process through completion.
- Serving as a liaison between Sales, Operations, and Finance teams.
- Ensuring customer information accuracy in the CRM system and Oracle eBS for dedicated accounts.
- Developing expertise in HID products and attends training as required.
- Proactively engaging with customers and colleagues.

**Your Experience and Background include**:

- Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering superior customer experience; essential
- A minimum of 3 years’ Customer Service experience, preferably in a high technology industry, is an advantage.
- The ability to communicate with customers clearly and effectively by telephone and in written communication.
- Detail orientation; diligence in follow-up and completion to the satisfaction of our customers
- Ability to effectively communicate in the English, Spanish, and Portuguese languages, both verbally and in writing, is required for this role.

**What we can offer you**:

- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

**Why apply?**
- **Empowerment**: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- **Innovation**: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- **Integrity**: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

**We make it easier for people to get where they want to go**
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something