Client Services/engineering Customer Advisor

About the Role
: Grade Level (for internal use): 10 The team: You will be part of the S&P Global Energy Customer Success team. Our team provides customer support and trainings in the Latin America region for asset valuation tools and cost estimation software for oil and gas assets. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows. Responsibilities and Impact: The support advisor plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients. By developing an understanding of the users and their needs across multiple disciplines, the support advisor acts as a customer advocate and work with product management and commercial teams to address customer needs. The role requires regular client-facing meetings and on-site trainings. What’s in it for you: Work with the latest technology in reservoir engineering, production engineering and data science Utilize your petroleum industry experience and engineering skills across a wide variety of Upstream products and services Develop your skills for creation and delivery of trainings and high-level workflows. Opportunity to participate with product teams to enhance customer experience Collaborate with a diverse group of colleagues in a dynamic environment. What We’re Looking For: Bachelors degree in engineering or geosciences, with 3-5 years’ experience in the E&P industry. Education on cost estimation or engineering experience is a plus. Formal education and/or combination of experience as an engineer or engineering / geo technician Excellent communication skills and ability to engage and network with business contacts. Empathy with user issues related to exploration, strategy & geoscience workflows, and an ability to articulate user problem to S&P colleagues to find solutions/responses. Familiarity with the LATAM region. Ability to work as an integral part of a diverse and geographically dispersed team. Willingness to travel for client visits and attend conferences. Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner. Highly articulate with a very good command of English and Portuguese is essential. Fluency in Spanish is an advantage. About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: -----------------------------------------------------
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- Equal Opportunity Employer ------------------------------------------------------
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- Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1
- Middle Professional Tier I (EEO Job Group) Job ID: 324673 Posted On: 20