Product Specialist Technical

**We help the world run better**

**PURPOSE AND OBJECTIVES**

As a Product Expert who is part of our SAP S/4HANA Product Success and Cloud Co-innovation (PSCC) team. You will transform our market and accelerate our momentum for our Cloud products.

Our team is responsible for the execution of our strategy, scope and the complete customer experience for SAP S/4HANA Public Cloud. We focus on unlocking the right capabilities of our digital core with the needed focus to scale the business.

You will have impact and contact by bridging between our customer demand, our sales priorities and our Product definition and development units. Customer adoption for S/4HANA (regardless of the deployment option) and rollout of new functionality will be an important part of your daily role.

DUTIES AND RESPONSIBILITIES

You will collaborate with our customers, Field Sales, field Services, Partner organization, Product teams and Development teams across SAP to:

- Keep track of your customer engagements and work with Customers, Services and Partners to assess and prioritize requests during the implementation of S/4HANA in the Americas Region.
- Help safeguard the setup of implementation projects of S/4HANA by supporting and enabling the Americas Regional teams and roles on managing customer expectations beyond existing rolling 4 quarter roadmaps.
- Manage (Understand, analyze and categorize) customer individual demand for the S/4HANA in a regional setup assuring one face to one customer from Product Success & Customer Co-innovation.
- Work with Product and Development teams to compile SAP’s product roadmap based on customer feedback.
- Be the voice of the product for Customers, Sales and Presales by advocating solution readiness and innovations to drive adoption of S/4HANA.
- Prepare and conduct expert testing on planned and future functionality of S/4HANA along with cross-functional products that will deliver the SAP Intelligent Enterprise Suite.

Your impact and support of our deliverables on the strategy of our innovations will be key via:

- Experience in working with clients in analyzing and transferring market and client demand directly into the Product Management/Development teams (functional specification, co-innovation, etc.).
- Excellent ability to liaise with the different internal organizations (Development, Preferred success organization, Customer first organization, Field, etc.), becoming a key counterpart for stakeholders in Product Management / Development organization.
- Outstanding project management skills to align with the respective areas and drive projects successfully along tight deadlines.
- Seamless collaboration with the S/4HANA Co-Innovation program, with a special focus on large and strategic customers.

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
- Bachelor’s Degree in Computer Science or Business Administration (Finance, Accounting, and/or Engineering) or comparable education required.
- MBA or master’s degree in related field is preferable
- Good experience in developing and/or implementing and/or using SAP S/4HANA Cloud - Public Cloud, SAP S/4HANA Cloud - Private Cloud, SAP S/4HANA On-Premise, SAP Business Suite (SAP ERP) and understanding of underlying functionality, architecture & technology
- Good experience in professional software development
- Hands on expertise in BAPI’s, IDoc, Adobe forms, BOPF, workflows, ABAP (or Javascript) and CDS Views
- Experience working with multiple stakeholders from cross functional teams in multiple regions/time zones
- Ability to distill technical information fast and prepare stakeholder specific content out of it, with the business outcome in mind and customer focus; ability to simplify complex information.
- Experience in customer-facing roles (e.g. developer, consulting, solution architect, support, presales)
- Experience in product definition (ideally close to a Product Owner role), alternatively: Proven track record in or on collaboration with Product Development and/or Product Management and/or Solution Management
- Excellent communication and language skills in Portuguese, Spanish and English (spoken and written)

Preferred skills
- Deep understanding of the Cloud architecture and SaaS model.
- Experience as a Subject Matter Expert in a functional area like Logistics, Manufacturing or Finance is a plus.
- Knowledge of Business Technology Platform and understanding of Cloud platforms is a plus
- Good knowledge of Cloud principles
- Activate Methodology is a plus
- ERP Business Processes Knowledge
- Experience in co-innovation processes would be a plus

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in