Manager Ii, Planning

1 semana atrás

Sao Paulo, Brasil Webhelp Tempo inteiro

**Workforce Management (WFM)**

**Location**
- Sao Paulo, Brazil***

Job Title:
Manager II, Planning & Scheduling

**Job Description**:

- Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
- Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
- Manage the representatives and analysts team providing coach and feedback monthly.
- Participate of monthly meeting with customers.
- Be the Capitan of the forecast, capacity plan, real time, analytics and reporting processes.
- Guarantee the accuracy of all WFM processes
- Provide climate actions to guarantee a work environment connected to the CNX values.
- Guarantee that all WFM member are compliance with WFMU.
- On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.
- Directly manages WFM, Client KPIs and Financial performance in a location across different verticals.
- Provide BI and analytics for business purpose.
- Provide forecast and budget analysis.
- Be a POC for customers and partners
- Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
- Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
- Manage the representatives and analysts team providing coach and feedback monthly.
- Participate of monthly meeting with customers.
- Be the Capitan of the forecast, capacity plan, real time, analytics and reporting processes.
- Guarantee the accuracy of all WFM processes
- Provide climate actions to guarantee a work environment connected to the CNX values.
- Guarantee that all WFM member are compliance with WFMU.
- On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.
- Directly manages WFM, Client KPIs and Financial performance in a location across different verticals.
- Provide BI and analytics for business purpose.
- Provide forecast and budget analysis.
- Be a POC for customers and partners

LI-DNI

**Location**:
BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:
Brazilian Portuguese (required)

Time Type:
Full time
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