Customer Service

Date: Jan 24, 2025
- Location: Barueri, São Paulo, BR
- Additional Location: Alphaville - São Paulo
- Function: Logistics & Customer Service
- Seniority Level: Mid-Senior level
- Employment type: Permanent
- Workplace Type: Hybrid
- Company: Campari Do Brasil Ltda

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

**What we are looking for**
- Master’s degree in engineering, supply chain, international trade or a similar field.
- Minimum of 8-10 years of experience in Customer Service & Logistics.
- Experience in team management, including setting performance standards, overseeing development, and providing feedback.
- Strong experience with innovation, analytical models, and processes.
- Strong MS Office skills, especially Excel, and familiarity with SAP.
- Robust CS & Logistics skills, including customer service policies, strategy development, contract negotiation, market and commodity knowledge, negotiation and analytical skills, supplier and market analysis, and supplier screening and selection.
- Demonstrated cross-functional leadership and success in influencing and integrating into commercial teams to drive value creation and innovation.
- Strong data analysis and communication capabilities, with the ability to influence internally and externally.
- Attention to detail, time management, and organizational skills.
- Fluency in English is mandatory; knowledge of Spanish is a plus.

**Your responsibilities**
- Lead the vision and strategy for Customer Service & Logistics, collaborating with stakeholders and inspiring the team.
- Design and implement processes, procedures, tools, and resources to ensure a customer-centric culture.
- Build and manage the logistics budget for Brazil's operations, ensuring expenses stay within projected costs.
- Implement, verify, and share KPIs to monitor and share the area's progress.
- Set performance standards, oversee development, provide feedback, and coach the team.
- Coordinate logistics RTM and distribution with the commercial team.
- Develop the best logistics strategy by channel.
- Create a strong relationship management program with key customers to ensure the best service level agreements.
- Provide input for macro-economic analysis in the logistics area.
- Contribute to price scenario setup and budget estimates for materials/services, and provide value-added ideas and projects to reduce costs and increase productivity.

**Our commitment to Diversity & Inclusion**:
At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

**Note to applicants**:
**Notice to third party agencies**: