Direct Contractee, Cash Management Services

**JOB SUMMARY**
- To handle activities related to Cash Management Services accurately and comply with Group policy and legal rules and regulations

**RESPONSIBILITIES**

**Strategy**
- This role will support to engage with the diverse range of stakeholders to deliver business goals and targets and satisfy customer requirements and expectations within area of responsibility.

**Business**
- This role will support to deliver business goals, targets and satisfy customer requirements within area of responsibility. Further it will support Cash Management Services provide timely, accurately and secure transaction processing, Supports Cash Management Operations team to meet the SCB Group policies, procedures, Internal & External regulations, Audits, Service standards and to monitor the Operational risk factor. Managing risk, service, cost and people are the cornerstones of this role.

**Processes**
- Assist to implement system changes as necessary, to improve the service standards, adopting the best practise module, to meet new product needs,
- Help to Identify of Operational risks of all Cash Management relating products, transactions and implement the proper controls, procedures in place to avoid any risk, loss or damage to the Bank and the Customers.
- Support to ensure overall targets relating to growth, quality, productivity proactively managed.
- Ensure the provision of the highest standard of client service in response to client enquiries and complaints to create improved, lasting relationships with our clients
- Support and assist new systems testing and implementation

**People & Talent**
- To conduct BAU activities in line with the group code of conduct
- to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees
- Maintain team spirit, strengthening internal relationships and actively involved in resolving any conflicts within the team
- Maintain team spirit and strengthen internal relationships to achieve One Bank objectives.

**Risk Management**
- Assist Cash Management Operations operates within the local and group Regulatory guidelines, Cash Management Policy, Group operational risk policy and Escalation policy for all Reconciliation and Process exceptions.
- Support to manage the operational risk across all Cash Management businesses and products offered by the Bank through implementation of appropriate tools qualitative and quantitative and establish a process for escalating and timely resolution of significant operational risks and issues.
- understands the Group compliance policies, procedures and codes including Money laundering and an effective compliance culture exist throughout service delivery function.
- Understand and adhere to the Group compliance policies, procedures including Money Laundering and Group Code of Conduct.
- Support to maintain proper & updated Business Contingency plan for Cash Management Services to cover accommodation, equipment, information and staff cross-training needs, in order to provide for continuity of operations in the event of shortages, disruptions or disaster, with appropriate linkage to similar plans in related business.
- Ensure that all control reconciliation activities are conducted in a timely and accurate manner
- Support team leader to closure of audit action items tagged to the team
- Assist to analyse risk data and risk report, where necessary, mitigate and/or escalate to appropriate parties
- Comply with all applicable policies and procedures, including the Group Sanctions and Money Laundering Prevention Procedures Ensure that you are of aware of the Risk Management policy**Governance**
- Help Cash Management Services on the implementation of clear lines of internal accountability and responsibility for money laundering prevention.
- Assist Cash Management Services to ensure appropriate internal controls and procedures are in place and documented. Monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations.
- Ensure that you are aware of the suspicious transaction reporting procedures etc
- suspicious transaction reporting procedures etc

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Transaction Banking
- Operations
- Group CMS
- Regulators
- Compliance
- Finance
- OR
- HR
- Legal
- Business FM**Other Responsibilities**
- Support to delivery agreed SLAs with business