Tech Support Specialist

**About the Company**

Gravity Systems, Inc., has roots in the IT industry since 1997. We provide outsourced helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many helpdesk-centric IT companies forfeit.

**Knowledge, Skills & Abilities**:

- Basic computer (Hardware & Applications) troubleshooting
- Good communication skills (English)
- Strong work performance and ability to be a team player
- Capable of growth and taking on additional responsibility as needed
- Ability to work independently
- Ability to adhere to supervisor coaching and direction
- Strong work ethic
- Be a team player

**Required Experience**:

- Associate degree in business or related field (or equivalent experience); Bachelor’s degree preferred
- **2 years or more experience** with the following**:

- Technical Support Experience**: Previous experience in providing technical support to end-users, either in-person, over the phone, or through remote assistance. This could involve troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with system configurations.
**- Helpdesk Experience**: Experience working in a helpdesk or customer support environment, where you have dealt with various IT-related inquiries and issues from users. This could include logging support tickets, prioritizing and escalating problems, and maintaining proper documentation of incidents.
- **Networking and Connectivity Skills**: Understanding of basic networking concepts, such as TCP/IP, DNS, DHCP, and Wi-Fi configurations. Experience troubleshooting network connectivity issues, both wired and wireless, and providing assistance with setting up network devices like routers and switches.
- **Hardware Troubleshooting**: Proficiency in diagnosing and resolving hardware-related problems, such as faulty components, device failures, or hardware upgrades. This could involve replacing computer parts, troubleshooting peripherals, and ensuring proper hardware functionality.
- **Customer Service Skills**: Strong communication and interpersonal skills to effectively interact with end-users, understand their technical issues, and provide clear and concise instructions or solutions. Patience, empathy, and the ability to handle difficult situations calmly are essential.
- **Great English skills**:

- Stable broadband, dual connections preferred
- **IT Certifications**: such as relevant certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA), **a plus, but not required**

**Job Types**: Full-time, Permanent

**Salary**: $250.00 to $500.00 per month (South America)

**Benefits**:

- Paid leave
- Paid training
- Work from home

**Schedule**:

- 9-hour shift (with 1 hour lunch)
- Monday to Friday
- US Central Time

**Experience**:

- Tech Support: 2 years (required)
- Helpdesk: 2 years (required)
- Strong English Skills (required)
- Knowledge of OS and Software (required)
- Networking and Connectivity Skills (required)
- Hardware Troubleshooting (required)
- Customer Service (required)
- IT Certification (Bonus)

**Language**:

- English (required)

**Shift availability**:

- US Central Time Shift (required)

** IMPORTANT**:Please submit your **updated CV** in **English
- * **

Pay: R$1,200.00 - R$2,400.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- at least 2 years of Tech Support (required)
- at least 2 years of HelpDesk (required)

**Language**:

- English (required)

License/Certification:

- IT Certification (preferred)

Work Location: In person