
Service Project Manager
Há 4 dias
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
**MAIN ACTIVITIES**
- Be accountable for on time, on budget and on quality of all projects aspects in accordance with customer contract;
- Manage project risks and impacts during the project and communicate on them;
- Be the main interface, SPOC (Single Point Of Contact) for customers, delivery teams and suppliers;
- Manage new projects transition from delivery to production (handover) to ensure that the production team is ready to operate the service by go-to-production in regards to the agreed SLA;
- Participate in identifying customer needs and in providing support to quotations for new requests;
- Manage support and maintenance activities including project time tracking, reporting, creating business reviews, and change management as needed;
- You will ensure internal/external stakeholders proactive communication and reporting on risks, wins, or other significant usage or trends;
- You will identify and mitigate risks to customer platform availability by doing follow-up escalated tickets.
**REQUIREMENTS**
- Bachelor's or Master's Degree in Computer Science, Engineering or equivalent courses;
- Relevant previous experience as Service Delivery Manager and Project Manager;
- PMP certification and ITIL Certification;
- Knowledge in Microsoft Project and Service Now - SNOW;
- Fluent English & Spanish;
- Communication and Negotiation skills.
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