Senior Salesforce Administrator

We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company—we're far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let's see what we can accomplish together

**About the right team member**:
**About the role**:

- Develop a strong understanding of Customer Experience (Professional Services, Customer Support, Customer Success) people, processes, and systems.
- Collaborate with stakeholders and business systems teammates to assess current state, envision future state, conduct gap analysis, and identify solutions to deliver against strategic objectives.
- Participate in discovery, envisioning, requirements gathering, and design sessions.
- Configure, administer, support, enhance, and optimize CX tools including Salesforce Service Cloud, NICE InContact, Salesforce Experience Cloud, FinancialForce, and other solutions.
- Build and maintain flows, validation rules, layouts, reports, security management, ETL tools and process builders, third party app integrations, custom objects, and system updates.
- Develop, maintain, troubleshoot, and optimize InContact scripts.
- Ensure all solutions are highly usable, scalable, extensible, and maintainable.
- Develop and maintain appropriate technical solution documentation.
- Thoroughly test new features and functionality.
- Perform data work (such as mass inserts and updates) via approved data management tools.
- Improve data quality through the understanding and optimization of how data is influence by people, process and integrations
- Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary.
- Other duties as assigned.

**Skills & experience**:

- Strong analytical abilities with intense tenacity around problem solving.
- Able to work on complex problems where analysis requires in-depth evaluation of multiple factors.
- Strong drive and work ethic coupled with consistent coachability.
- Curiosity and an eagerness to research, learn about, and develop expertise around processes, systems, and business concepts.
- Initiative to identify and take ownership of improvements to processes and systems.
- High emotional intelligence and excellent communication skills with ability to adapt verbal and written communication styles for both technical and non-technical audiences.
- Presence, polish, and ability to establish credibility and influence with stakeholders at all levels.
- Strong knowledge, skills, and abilities around the Salesforce platform and declarative Salesforce configuration such as validation rules, process builder, flows, and object management, etc.
- Openness to learning contact center scripting and/or contact center and call center CRM integrations
- Expertise/experience in Customer Experience (Services, Support, Success) eco-system technologies like Salesforce Service Cloud, Knowledge Management, Chat Bots, AI, contact center and call center CRM integrations, and omni-channel support.
- Knowledge, skills, and abilities around contact center and call center CRM integration and scripting.
- Familiarity with more advanced Salesforce configuration such as VisualForce, Lightning Web Components, and APEX.

**Have we piqued your curiosity?**:
Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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