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Technical Control Facility Operator

2 semanas atrás

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DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets. Currently, we are seeking a **Technical Control Facility (TCF) Operator.**

This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tactical and Strategic antenna system such as the Deployable Ku Earth Terminal (DKET), Mobile DKET, Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP), United States Marine Corps (USMC) Support Wide Area Network (SWAN) and Commercialization efforts, Micro Very Small Aperture Terminal (mVSAT), VSAT, Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS), Coalition Partner Network-X (CPN-X); and Combined Joint Task Force (CJTF)-OIR AO-wide Network, but are not limited to only these terminals and support.

The **TCF Operator**performs a wide range of activities associated with the day-to-day operation of the Technical Control Facility. This position operates the equipment necessary for ensuring a fast, reliable, and secure exchange of information.

**Responsibilities**:

- Provide information and assistance resources that troubleshoot problems with computers or similar products on the network.
- Perform laptop imaging.
- Field trouble calls and create and manage trouble tickets in ticketing system.
- Perform basic IP troubleshooting.
- Build user accounts on the domain.
- Add and remove computers, map printers to a Microsoft domain and troubleshoot any issues.
- Assign user accounts to appropriate groups and permissions.
- Diagnose, troubleshoot, and restore technical service to end-user software and hardware problems.
- Document trouble calls and computer/network actions for reporting purposes.
- Plan, install, operate, and maintain equipment in the TCF for the communication network.
- Address capabilities and limitations of TCF equipment, troubleshoot procedures, security requirements, and technology to install, operate, maintain, and restore all links and circuits that terminate in or traverse the TCF.
- Perform advanced corrective action on Technical Control Facilities to the chassis mounted component level.
- Participate in daily and weekly work meetings, as required.
- Abide by all corporate, Government, and local labor laws and regulations.
- Perform other work-related duties and responsibilities as assigned to meet organizational and mission requirements.

This position requires:

- US Citizenship
- US DOD Secret Clearance
- A valid current US Passport

This position requires:

- Network+ Certification
- Security+ Certification

Additional Requirements:

- An Associates degree is preferred.
- Must possess seven (7) years of experience in a military environment related to tactical network systems.
- Eleven (11) years of recent related specialized experience, in lieu of any degree.
- Shall have knowledge of networks and network troubleshooting skills and experience.
- Must have knowledge of, and experience with, desktop configuration, active directory, and
- Must possess knowledge and experience in the operation and maintenance of multiplexors, switches, and routers.
- Shall have knowledge of Global Positioning System (GPS) network timing schemes and devices.
- Knowledge of signal flow, wiring schematics, network timing, and signal conversion is required.
- Must possess knowledge and experience in the operation and maintenance of IP networks.
- Must have familiarity and experience with encryption devices and network encryptors for secure communication and information sharing across domains.
- Shall have knowledge and familiarity with various networks in use within the European theater.
- Technical documentation skills are required.
- Effective interpersonal and communication (written and verbal) skills.
- Must possess the ability to work efficiently and in a potentially high-stress environment.