Global Partners Operation Lead

**Your wellbeing matters. Join a company that cares.** **GET TO KNOW US** Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. - **Big news: Gympass is now Wellhub** We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. **THE OPPORTUNITY** We are hiring a **Global Partners Operation Lead** to our **Global Payments** team in **São Paulo** This role is to join our Global Payments Team within Partner Operations. Our team is responsible for managing all payment calculations that fall outside the standard payment system. This includes creating, analyzing, and controlling exceptional payments, while also providing support to the Finance team on payment-related issues. The team handles key processes such as manual calculations, exception payments, retroactive validations, and repayment cases. We play a critical role in ensuring that any payment discrepancies or non-standard cases are properly addressed and processed within the partner's workflow. **YOUR IMPACT**: - Streamline manual and exception payment workflows for efficiency. - Ensure precise payments and reduce errors in exceptional cases. - Support Finance in resolving payment discrepancies and maintaining smooth communication. - Ensure exceptional payments are handled well to maintain strong partner relationships. - Lead and mentor the team, with current 1 assistant, fostering growth in payment operations. - Identify process improvements and prioritize tasks aligned with company goals. - Oversee consistent global payment operations, managing international challenges. - Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance. **WHO YOU ARE**: - Exceptionally organized, with the ability to manage multiple complex payment processes simultaneously and maintain attention to detail. - Strong knowledge of SQL to perform payment queries, analyze data, and extract insights from the payment system. - Able to analyze large sets of payment data, identify trends, and solve complex payment-related issues. - Skilled in troubleshooting and resolving exceptions, payment discrepancies, and retroactive cases efficiently. - Pays close attention to accuracy, especially in manual calculations and exceptional payments, to ensure no errors in payment processing. - Able to clearly communicate in English with cross-functional teams, including Finance, partners, and internal stakeholders, to resolve payment issues. - Able to adapt to changing processes, requirements, and systems in a fast-paced, global environment. - Works well with a global team, ensuring seamless collaboration across different regions and departments. **WHAT WE OFFER YOU**: We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include: **WELLNESS**: Health, dental, and life insurance. **FLEXIBLE WORK**: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. **FLEXIBLE SCHEDULE**:Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs. **WELLHUB**: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health sup