Senior Manager, Hub Delivery Brazil, Amazon Logistics

DESCRIPTION

Are you interested in shaping the future of Amazon Transportation in the last mile? Do you want to manage a complex network of last mile providers, expanding and managing a hybrid Amazon Logistics´ last mile operation, delivering the best in class performance indicators, while managing a team of talents to constantly drive improvements? Do you have a strong passion for continuous improvement and strive to offer a great service at the right costs?

Brazil Amazon Logistics (AMZL) is at the exciting phase of building a logistics network at rapid scale, dealing with the toughest last mile challenges and opportunity areas in cost, service and quality, seeking for a highly skilled and motivated Senior Operations Manager with eagerness to propel its growth and help drive the expansion and operational management of the HUB DP network, which comprises in a hybrid model of last mile nodes, that levers from already existent small and local partners delivering the best in class operational performance through the usage of the AMZL processes and technologies.

Key job responsibilities
- Manage the HUB DP (Delivery Providers) area
- Spearheading new initiatives that enable growth, enhance our processes, and lower costs for our customers.
- Building strong partnership with operations field leaders of other areas, fastening the resolution of problems that could spam last mile and other Ops areas.
- Identify impact of new business initiatives and successfully integrate and deploy them onsite.
- Innovating to improve customer experience and remove costs from our network.
- Analyzing and solving operational barriers with a focus on understanding root causes.
- Search for ways to optimize our network and operations through a continuous benchmark with peers from other countries.
- Build short, medium and long term strategies for the area, being able to uphold it with senior Ops leadership outside Brazil.
- Building new mechanisms and metrics that help streamline daily operations.
- Working with technology teams and product managers to develop new tools and systems to support the growth of the business.
- Working effectively across multiple organizations, including field operators, support teams, and technology product managers.

BASIC QUALIFICATIONS
- Bachelor’s Degree in supply chain management, engineering, economics, mathematics or other technical field
- Experience in operations, logistics, or related field
- Experienced in managing partners in any operational field.
- Experience with performance metrics and process improvement and Lean techniques.
- Experience with the full staffing life cycle, including interviewing, hiring, performance management, promotions and terminations.
- Flexibility to travel +30% of the time.
- Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays
- Fluent in Portuguese and English, including excellent writing skills in both languages.

PREFERRED QUALIFICATIONS
- MBA and work experience in technical field is highly desired
- Highly analytical and comfortable with large analyses.
- Able to quickly distill down complex operating models and identify opportunities.
- Ability to operate at both a strategic and operational level. Credible and impactful both with Senior Operational and Business Leaders as well as on the shop floor.
- Experience negotiating and contracting with 3rd party vendors.
- Ability to manage diversity of culture in organizations as well as matrix structure of organization.
- Ability to handle changing priorities and use good judgment in stressful situations.