SAP Ixp Intern

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:
**1. Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
**3. Gain visibility**: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**:
**Position Title**: SAP iXp Intern - SAP Customer Engagement Advisory (CEA)
**Location**: SAP Labs Latin America - São Leopoldo, Brazil (hybrid)
**Expected start date**: July, 2025
- Please add your resume in English

Support the Customer Engagement Advisory (CEA) team, with various activities, such as:

- Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors.
- Manage service requests, engaging with SAP customers, partners and service delivery colleagues; verify booking requisites, such as the system data from watch alerts, to create service orders.
- Support executive events, designing customer presentations accordingly to SAP branding standards; and strategic initiatives, preparing data analysis for business actions.
- Participate actively in meetings, providing input for leaders’ and topic experts’ decisions.
- Assist new colleagues with enablement sessions and contribute to improve the training materials.

**What you bring**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Undergraduate student in Business, Information Technology or related areas, to be concluded in approximately 24 months (2027/2).
- Fluent in English (written and spoken). Spanish is an advantage.
- Passionate for customer success. Experience with customer engagement is a differential.
- Communicative, relational and managerial skills required. Procedural, analytical and automation skills desirable.
- Ability to manage multiple and diverse tasks, presential and virtual, global and regional, individual and collaborative, recurrent and punctual, end-to-end and as part of process.

**About the team**:
Guided by a data-driven approach, our mission is to ensure customer success through a blend of initiatives targeted to Premium Engagements customers. We gather feedback and best practices from those customer interactions to inform service development, which drives the creation of scalable services for the broader market. In CEA, we are responsible for continuously evolving the foundational services of the SAP Services and Support Portfolio. Our goal is to consistently adapt to the latest updates and provide the highest-quality advisory within an ever-evolving business environment.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 425968 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.