Training Manager

2 semanas atrás

Mato Grosso, Brasil B2Spin Tempo inteiro

Are you passionate about empowering teams with the skills and knowledge they need to succeed?

At B2Spin, a rapidly growing gaming company, we're seeking a dynamic **Training Manager **(CS and Player Operations)** to design, implement, and lead comprehensive training programs for our Customer Support, Fraud, KYC, Risk, Payments, and Player Trust & Safety teams. This key role will ensure our teams are fully equipped to deliver exceptional service and operational excellence.

**What you'll do**:

- **Develop Training Programs**: Create and implement training programmes focused on Customer Support, Fraud Prevention, Risk Management, Payments, and Compliance.
- **Enhance Operational Skills**: Provide ongoing training for teams to improve operational efficiency, mitigate risks, and ensure compliance with industry regulations.
- **Focus on Payments & Risk**: Lead targeted training initiatives around payments processing, fraud prevention, and risk management, ensuring alignment with our business objectives.
- **Foster a Learning Culture**: Work closely with Content and QA teams to embed a culture of continuous learning and improvement, ensuring that feedback and insights drive the evolution of training programs and team development.
- **Collaborate with Leadership**: Partner with department heads and the Head of Customer Support & Player Operations to align training initiatives with our company's strategic goals.
- **Evaluate and Adapt**: Continuously assess training effectiveness using performance metrics, refining programs based on feedback and industry trends.
- **Support Team Development**: Mentor and empower team leads to deliver consistent, high-quality training within their respective teams.

**What we're looking for**:

- Proven experience as a training manager in a similar role, ideally within the iGaming or digital operations space.
- In-depth knowledge of customer support, payments, risk, fraud, and KYC processes.
- Strong communication, presentation, and coaching skills.
- Ability to create engaging and effective training materials.
- Experience using data and performance metrics to drive improvements in training programs.
- A proactive and collaborative mindset, with the ability to thrive in a fast-paced and dynamic environment.

**Why join us?**
- Be part of an innovative company with a global presence.
- Play a pivotal role in shaping the training and development of our teams.
- Enjoy flexibility with remote work opportunities.
- Competitive compensation and potential for career growth.

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