Customer Data Scientist

H2O.ai has raised $256 million from investors, including Commonwealth Bank, NVIDIA, Goldman Sachs, Wells Fargo, Capital One, Nexus Ventures and New York Life.

**About This Opportunity**

H2O.ai is at the forefront of the rapidly evolving MLOps landscape. We're leveraging MLOps to transform machine learning models from isolated, engineer-specific tools into robust, cloud-native services that are scalable and consistently available. Our approach is firmly rooted in Kubernetes, positioning our team at the cutting edge of cloud solutions.

As a Customer Data Scientist in H2O.ai Professional Services team you will work closely with Data Science teams on the Customer side and Customer Success, Enterprise Support, Product Engineering and Sales teams on the H2O side.

This position is based in Brasília, Federal District with 3 to 4 weekly onsite visits to customer offices.

**What You Will Do**
- Deliver data science and/or machine learning professional services to the customers. This will entail working closely with cross-functional teams to gather requirements, preprocess, and analyze data to develop data-driven solutions.
- Support customers by helping to build custom data models, transformation, scorers/optimization loss functions/metrics that can be leveraged with H2O Driverless AI and help improve training performance for the customer use cases/domains.
- Ability to design and run training sessions for our customers in data science concepts as well as using H2O products. Training will need to be able to be delivered to audiences with varying data science skills and abilities.
- Help customers understand the nuances of data science, expert settings of H2O Driverless AI and H2O open source, and the strategies of experiment tuning that you would use to incrementally improve model performance. This also includes explaining model performance, model interpretability, and post deployment model monitoring concepts so as to ensure the business is making the right decisions on the model predictions.

**What We Are Looking For**
- Proven experience in data science, machine learning, and AI with a minimum of 3-4 years of hands-on experience.
- Experience with solving machine learning problems using H2O products (plus), Python, R
- Knowledge and experience of using a variety of machine learning techniques (supervised/unsupervised, clustering, decision tree learning, neural networks, etc.) and their real-world advantages/drawbacks/tuning techniques.
- Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, text mining, social network analysis, etc.
- Experience of visualizing and presenting (EDA) to stakeholders using H2O Wave (plus), or other standard data visualization libraries in the Python and R stacks or using Tableau/PowerBi.
- Understanding and experience with post production model monitoring concepts and tools like H2O ML Ops (plus) MLFlow etc.
- Interest in Generative AI and Large Language Models (Prompt Engineering, Retrieval Augmented Generation, LLMOps, Making custom LLM models, fine tuning etc, Guardrails)
- Strong problem-solving skills and the ability to work independently and as part of a team.
- Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.

**Why H2O.ai?**
- Market Leader in Total Rewards
- Remote-Friendly Culture
- Flexible working environment
- Be part of a world-class team
- Career Growth

H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis.

H2O.ai is an innovative AI cloud platform company, leading the mission to democratize AI for everyone. Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries. We’ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams. We push the boundaries of what is possible with artificial intelligence.

H2O.ai employs the world’s top Kaggle Grandmasters, the community of best-in-the-world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose.

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