Service Manager
1 semana atrás
**RESPONSIBILITIES**
- Ensure that studio/service room/card room staff are knowledgeable and aligned with the Company Policies and Procedures.
- Collates and prepare monthly reports (GPs performance, table incidents, etc.)
- Update and maintain table rotation so shift is adequately staffed.
- Update and monitor GP/Shuffler/SSO/FOO schedule during the shift.
- Responsible for GP uniforms during the shift.
- Supervises Game Presenter, Pitboss, Service and Support Officers and Floor Operations Officers on assigned shifts.
- Resolves work related issues within the department.
- Maintain smooth operation inside the PIT/Service Room/Card Rooms during the shift.
- Reviews all table incidents during the shift and escalates any abnormal incidents to Product Team/Customer Support.
- Responsible to send Shift Report.
- Carry out any ad hoc duties that might be required from time to time according to the Company’s exigencies.
**REQUIREMENTS**
- At least one (2) years of experience in a similar role in Live Casino environment.
- A proven track record of successful leadership and team management.
- Ability to lead and motivate the team.
- Quick thinking and ability to make decisions under pressure.
- Data driven.
- Strong verbal and written communication skills.
- Ability to conduct training to the team.
- Extensive knowledge of game procedures and settlements.
- Ability to handle multiple tasks simultaneously.
- Strong character and direct communication on feedback, along with managing conflicts while ensuring transparency.
- Able to coach and mentor the team members to develop their skills and reach their full potential
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