Cs Representative

**CS Representative / Analista de Atendimento ao Cliente**:

- Location: Barueri, SP, BR
- Work Arrangement: Onsite

**This position is open to people with disabilities.**

As a Customer Service Representative, you will provide customer service for Markem-Imaje consumables and parts, from order receipt to delivery to the customer.

**What you will do**:

- Analyze and process orders for printers, parts and consumables.
- Track the billing of processed orders.
- Track the backlog and inform the customer about delays.
- Contact the logistics department for delivery positions and billing availability.
- Check processed orders on customer purchasing portals on a daily basis.
- Issue quotes and send them to customers.
- Support the sales team with printer orders for billing/processing.
- Support the finance department with re-billing requests.

**What you need to have**:

- High school diploma.
- Experience with customer service.
- User-level knowledge of Office Package
- Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.
- Fluent Portuguese
- Fluent Spanish
- Advanced English
- Knowledge of SAP is nice to have
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people

**Job Segment**:Customer Service Representative, ERP, SAP, Customer Service, Technology