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Aircraft Dispatch Business Analyst
2 semanas atrás
Role and Responsibilities
CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.
Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.
**The role we are offering you**:
Aircraft Dispatch Business Analyst will be supporting the CAE Flight Services Solutions Flight Plan Manager team by participating in implementation and other projects globally. Team members are part of a techno-functional team specialized in implementing and delivering Flight Plan Manager and other solutions / modules as part of the Flight Services Solutions suite for various airlines. Business Subject Matter Expert (BSME) will participate in onsite customer engagements and is expected to conduct customer discussions.
BSME operates as primary SME on project (implementation, upgrade, customer project, etc...).
BSME will also be the Subject Matter Expert on these solutions and will be involved in training airline analysts on the tools and processes.
BSME's work collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and resolution of maintenance issues / service requests postproduction cutover.
Will lead the data gathering & loading process prior to solution implementation phase.
Will perform data validation checks in the context of their specific solution area at all stages of solution implementation and delivery
Will perform installation of their specific solution and its associated modules and also ensure integration of their solution with other internal and external third-party products. Set up and validation procedure and tasks vary between technical and business SME as well as between different solutions.
Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance their respective Solution area. Has skills and ability to influence customer and other dependent groups on the practices and how to use the specific solution they are an expert on
Evaluate business processes, anticipate requirements & help identify areas for improvement, and help develop and implement appropriate solutions.
**Main Responsibilities**:
Customer Management / Interaction (Including projects implementations and upgrades, task management, training, process implementation, etc...)
Provide business consulting and best practices review on customer workflows and configurations.
Manage business configuration during implementation and version upgrades.
Provide customer training on products and/or features.
Create and review requirement documents, follow its development, and support testing to ensure initial requirements are met.
Flexibility in working with a global team and customer base.
Bachelor's degree in related field (asset).
Aircraft Dispatcher license or equivalent.
5+ years work experience as international dispatcher preferred.
In-depth knowledge of International Flight Operations including Aircraft Dispatch and Aircraft Performance.
Normal office work expected, occasional travel up to 50%
Additional skills.
Familiarity with FAA Part 121 regulations, EASA requirements, or other worldwide flight planning regulations.
Work is customer facing so strong communication skills in English, written and verbal is required.
Experience and skills in troubleshooting, ability to quickly understand and analyze problems.
Technical skills such as SQL is nice to have.
**Here are few reasons why folks love working at CAE**:
Meaningful work that drives professional development.
Ability to enter and grow within the technology industry.
Work in a collaborative environment.
Be part of a high-performance team.
Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.
LI-JN1
LI-Hybrid
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion,
