SAP Ixp Intern

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:
**1. Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
**3. Gain visibility**: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**:
**Position title**: SAP iXp Intern - Product Support S/4HANA Cloud
**Location**: São Leopoldo, RS, Brazil - hybrid
- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
- Collaborate closely with various other SAP departments, like Consulting and Sales.
- Managing internal and external escalations, including customer communication (if required).
- Temporarily safeguard customers in critical/escalated situations.
- Send the first response for all incoming cases verifying the severity, next steps, ETA for next communication.
- Orchestration of experts for fast issue resolution.
- Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters.
- Root Cause Analysis of reported incidents.
- Call deflection (production knowledge, community forums, knowledge sharing etc.).
- Participation in global projects around support processes, infrastructure requirements and quality assurance.
- Report errors to Development.
- Provide consulting for customers on procedural issues and queries.

**What you bring**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.
University Students - Information Technology, Computer Science or other similar.
- Knowledge in Object-Oriented Programming (Java, C++, ABAP/4 etc.) - desirable but not mandatory
- Excellent customer focus and communication skills (oral/written).
- Problem-solving/analytical skills.
- Flexible approach to working in teams as well as environment.
- Fluent in English.
- Prior Industry experience providing technical support for enterprise software is a plus.

**Meet your team**:
Support consultant who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.
The consultant will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.
- Please, add your CV in English

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 402566 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.