SAP Successfactors Hcm Ixp Intern

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**
**1. Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
**3. Gain visibility**:with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**:
**Position title**: SAP SuccessFactors HCM iXp Intern - Technical Support
- **Location**: São Leopoldo, RS - Brazil (hybrid)
**Expected start date**:October, 2024
- Deliver Core Customer Support;
- Proactive Support and Innovation Activities;
- Embrace Continuous Learning Culture;
- Focus on the best Customer Experience in all customer interactions.

CORE CUSTOMER SUPPORT
- Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary;
- Resolve known errors by means of SAP Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters;
- Reproduce customer issues identifying the root cause and interacting with the development/operations team to provide a final solution to customers when required.

PROACTIVE SUPPORT AND INNOVATION
- Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers);
- Test internal systems to prevent future issues on customer's systems;
- Support and participate in innovation projects aimed at achieving our Vision and Goals.

CONTINUOUS LEARNING CULTURE
- Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge;
- Demonstrate growth mindset by receiving mentoring and coaching;
- Attend e-Learning Lessons, Remote Learning Sessions and Classroom Training;
- Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders;
- Maintain your knowledge of new functionality and compliance changes.

**What you bring**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues.
- Team player and contributes for a great environment.
- Strong problem solving, organizational, logical, and analytical skills.
- Previous customer facing support experience - desirable but not mandatory.
- Enjoys working with numbers and calculations.
- Ability to work well in a fast-paced environment.
- Proven ability to manage multiple tasks or projects with changing priorities.
- Strong time management and prioritization skills.
- Strong ability to capture a complete and accurate problem/symptom description of reported issues.
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Preferred Technical Knowledge:

- HTML and/or XML (JavaScript and CSS)
- Previous experience with HR, Business Processes, and/or ERP software is an advantage.
- Familiar with Cloud Computing environments (API, SaaS, SAML).

**Meet your team**:
Our Technical Support organization is looking for an intern to join the SAP SuccessFactors HCM Talent team who is driven by a desire to provide our customers with outstanding Support Experience. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors solutions.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings t