SAP SuccessFactors HCM Talent iXp Intern

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.  What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact Position title: SAP SuccessFactors HCM Talent iXp Intern – Support Engineer Associate Location: São Leopoldo, Brazil Expected start date to end date: November, 2025 – November, 2027 * Please add your resume in English In this role in our SF HCM Talent team, you will... Deliver Core Customer Support Proactive Support and Innovation Activities Embrace Continuous Learning Culture Focus on the best Customer Experience in all customer interactions. CORE CUSTOMER SUPPORT Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers, if necessary. Resolve known errors by means of SAP Knowledge Base articles, Info Docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters. Reproduce customer issues in internal systems identifying the root cause and interacting with the development/operations team to provide a final solution to customers when required. PROACTIVE SUPPORT AND INNOVATION Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests (WIKI content, Knowledge Base Articles, Guided Answers). Test internal systems to prevent future issues on customer's systems. Support and participate in innovation projects aimed at achieving our Vision and Goals. CONTINUOUS LEARNING CULTURE Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge. Demonstrate growth mindset by receiving mentoring and coaching Attend e-Learning Lessons, Remote Learning Sessions and Classroom Training Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders Maintain your knowledge of new functionality and compliance changes What You’ll Bring We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning. Bachelor’s degree in Engineering, Computer Science, or related fields (also open to candidates from other backgrounds) who are expected to graduate within 24 months. HTML and/or XML (JavaScript and CSS) Familiar with Cloud Computing environments (API, SaaS, SAML). Fluent English (speaking and writing) to communicate with customers and colleagues globally via email, system, and phone. Spanish is a plus. Exceptional written and oral communication skills. Strong ability to actively listen to and work with customers and colleagues in real-time to resolve issues. Team player and contributes for a great work environment. Strong problem solving, critical thinking, organizational, logical, and analytical skills. Previous customer facing support experience–desirable but not mandatory. Enjoys working with challenges and complex problems. Curious by nature. Ability to work well in a fast-paced environment. Strong time management and prioritization skills. Strong ability to capture a complete and accurate problem/symptom description of reported issues. Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns. Previous experience with HR, Business Processes, and/or ERP software is an advantage. Where You Belong Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach. Gain Visibility:  Build relationships with leaders and peers across teams and functions.Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond. Our Technical Support organization is looking for an intern to join the SAP SuccessFactors HCM Talent team who is driven by a desire to provide our customers with outstanding Support Experience in every interaction. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors solutions.