Techinical Support

The activities below can be shared with other fixed jobs as Levels 1-3 in NOC´s Scales 12 x 36. In addition to these activities, we have other on-demand activities to support users, prepare classrooms, etc to us or to external Clients.

Ongoing Support:
Technician onsite for a 4 business hour weekly visit scheduled on the same day every week to ensure the Client Sao Paulo office is running smoothly. During this visit the technician also perform any necessary upgrades, installations, maintenance tasks; All tickets will be tracked in the Client ticketing system, FootPrints. The technician will have access to the FootPrints system.
Ad-hoc Support:
Whenever there is an incident, such as a broken equipment, which require an unscheduled site visit. Server and Laptops setting to Client´s standard to permits Client´s IT personnel manage and updates remotely. SLA (Service Level Agreement) to be met varying from 4 hours to Critical to 1 week to medium issues.

Ongoing Local Technical Support Activities:
4 business hours of onsite support per week (extra hours can be used as required);
Local support of the following:
Laptops and desktops
Troubleshoot Windows and Office issues
Reimage workstations as required (Client will provide standard image)
Printers
Mobile phones
Monitors, Keyboard, Mouse, Phones and headsets
TV & Video Conferencing system in meeting room

Client will manage remotely but may require local support in case of emergencies to:
Networking equipment (routers, switches, firewalls, WIFI)
Local file servers
WAN and LAN connectivity

The IT technician must be fluent in English to be able to receive instructions and perform tasks in the Client Brazil´s office.
Technichal Support Experience in Windows. Office, Wan, Lan, Firewall

Tipo de vaga: Autônomo / PJ, Intermitente (freelance)

Salário: R$1.000,00 - R$1.001,00 por mês

Horário de trabalho:

- Turno de 8 horas

Pergunta(s) de seleção:

- Tem quanto tempo de experiência como Suporte Técnico utilizando Inglês?
- Seu nível de Inglês para conversação é avançado, fluente ou Nativo (será realizada entrevista em Inglês)?
- Como classifica seu nível de conhecimento em Windows 10/11, Server, Office 365, Wan/Lan, Firewalls?
- Qual é a sua autoavaliação para suas qualificações de Organização, Proatividade, Comunicativo, Resiliência?
- Local de trabalho é Av. Paulista ou Itaim Bibi, quanto tempo de transporte da sua residência para ir?