On Site Services Analyst

2 semanas atrás

Monte Mor, Brasil Tetra Pak Tempo inteiro

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _
- And we need people like you to make it happen._

**_ We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet._**

**Job Summary**:
We are looking for a reactive and proactive IT - On Site Analyst who can be responsible of handling user incidents regarding the standard IT platform at our company. You will be delivering and installing requested IT functionality to the requesting users on site. May also be responsible for remote site assistance.
This position should be based at our offices in Monte Mor, Sao Paulo, Brazil
Tetra Pak is not sponsoring work visas or relocation for this position.

**What you will do**:

- Service Operations: Handle incidents and requests as per defined processes and Service-Level Agreement (SLA). Ensuring that incident and request on the local site is handled according to defined processes and SLA.
- Reinstall and refresh computer clients as per defined processes. Report and suggest solutions to potential problems to Problem Management.
- Support and assist with setting up/using remote collaboration tools/systems.
- Actively contribute with ideas to improve IT situation at local site.
- Project participation and management of Global projects and Implementation at local site or On Site Services (OSS) region.
- Maintain the IT assets within the OSS scope at the site, in our Hardware Asset Management (HAM) system.
- Implementation/improvement of solutions on the local site.
- Monitor and do Proactive support.
- Attend trainings on new technical solutions being rolled out in the company.

**We believe you have**:

- Bachelor’s degree in IT related studies, equivalent or higher degree.
- Minimum 3 years of experience providing hands-on support for IT services.
- Fluency in English language, written and spoken
- Deep knowledge about standard platforms (i.e. Microsoft, HP, etc.)
- Trouble Shooting experience
- Experience of creating, understanding, and following technical documentation, routines and processes.
- Experience of running Local Site projects and participation in OSS (On Site Services) region wide or Global projects.

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on **September 10th, 2025.**
- Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide._

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