Cloud Solution Architect

**Cloud Solution Architect-Engineering CyberSecurity**

We are currently looking for Cloud Solution Architect-Engineering with Security technology expertise to join our team.

Are you looking to join a team where you help customers use the latest technology, where you receive cutting edge training and where you´re empowered to make a difference? Are you ready to seize an opportunity to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate with colleagues and customers anywhere and in the most efficient way?

If so, the
**Cloud Solution Architect-Engineering **position, within the
**Customer Success organization**, is for you We need enthusiastic people to provide technical leadership to our customers. We need you to assist them on their digital transformation journey and ensure their modern workplace solutions are optimized and healthy.

We deliver unique business value to our customers by supporting and increasing the consumption and productivity of deployed Microsoft technologies, earning their confidence, trust, and loyalty. As part of our team, you will provide reactive and proactive support to customers. By establishing, maintaining, and growing a trusted advisor relationship with our customers, you will accelerate their adoption and productive use of Microsoft products. Together, we can help billions of people around the globe use digital technology to achieve amazing things.

**Responsibilities**:
**Support Management - 50%**
- Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
- Provides the most effective method of service delivery by analyzing trends and common themes across customers.
- Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
- Engages in strategic service delivery planning, in partnership with the virtual account team, to strengthen targeted customer relationships.
- Gathers customer impressions of products and services and integrates this feedback into decision making.
- Seeks information about the underlying needs of customers.
- Develops and communicates realistic performance goals and standards.
- Builds plans that consider potential obstacles and immediate and long-term consequences.
- Demonstrates expertise in a specific solution, or several products, feature functions, or services.
- Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

**Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%**
- Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
- Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
- Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
- Modifies and delivers existing intellectual property (IP) or, where applicable, creates new content.
- Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

**Leadership and Growing the Business - 25%**
- Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
- Demonstrates the ability to articulate value propositions for the most strategic Microsoft products and services, and to position them against competitors.
- Demonstrates expertise in a specific solution, or several products, feature functions, or services.
- Identifies business and technical risks in programs, assesses their impact, and proposes mitigations and contingencies.
- Provides stakeholder and business decision maker assistance throughout deployment to avoid/resolve technical issues.
- Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
- Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
- Contribute & participate with meetings to articulate support offerings to all customers; share knowledge thru communities, adapt for customers.
- Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

**Qualifications**:
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.