Customer Relations Team Lead

Há 7 dias

Mato Grosso, Brasil Silverspin Tempo inteiro

**Position Overview**:
The Customer Relations Team Lead will oversee and support a team of customer service representatives, ensuring exceptional service delivery and customer satisfaction. They will handle escalated queries, provide guidance and training to team members, and collaborate with other departments to enhance service processes. This role involves monitoring team performance, optimizing workflows, and fostering a positive and productive work environment while meeting company objectives.

**Key Responsibilities**:

- Ensure that more complex customer issues are followed up and resolved in a timely
manner / provide first line escalation support
- Facilitate resolutions to customer queries and issues brought forward while actively striving to achieve a “one correct answer” across all channels
- Conduct engaging and motivational induction training for new joiners, while ensuring all training materials and modules are regularly updated.
- Show innovation by constantly improving the training program and tailoring it to the needs of the company and new joiners
- Be the first point of contact for the Customer Relations Associates
- Contribute to the ongoing improvement of the Customer Relations team’s performance
- Partake in the hiring process of new Customer Relations Associates
- Partake in the development and quality of the Customer Relations Associates
- Actively pursuit and sharing of customer knowledge
- Support and leverage our Customer Relations infrastructure
- Partake in the planning of customer engagement initiatives
- Implement everyday improvement
- Participate in quarterly assessments whereby various projects will be discussed and assigned
- Lead your own team by example and cooperate with other teams across the organization

**Requirements**:

- Strong verbal and written communication skills in English, Japanese would be considered an asset
- Proven track record in people management.
- Experience in the iGaming industry is a plus
- Lead by example to inspire and motivate your team.
- Bring positive energy and a can-do attitude.
- Capable of multitasking while staying focused.
- Enjoy and promote collaborative teamwork.
- Able to work both independently and with others.
- Perform well under pressure with strong organizational skills.

**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:

- Competitive Salary & Benefits
- Growth & Development Opportunities
- Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service Team Lead

    1 semana atrás

    Mato Grosso, Brasil WinLux Tempo inteiro

    Our vision is to offer the best **customer engagement**and **player experience** in the gaming industry by providing industry-leading products. With a remote-first team spanning the MENA region, **WinLux** is committed to delivering an exceptional gaming experience. We are passionate about what we do and take pride in our growing, diverse in-house team, who...

  • Customer Success Analyst

    Há 23 horas

    Mato Grosso, Brasil Closir Tempo inteiro

    Job Title: Customer Success Analyst Location: Remote Employment Type: Contractor Team: Customer Success About us: Closir is a UK-based investor relations (IR) support services provider. For over a decade we have been entrusted by blue chip companies around the world to help them achieve their IR objectives due to our intimate knowledge of the global...

  • Tech Team Lead

    1 dia atrás

    Mato Grosso, Brasil eCabs Tempo inteiro R$90.000 - R$120.000 por ano

    At eCabs Technologies, we are building the future of mobility through technology that powers seamless ride-hailing, delivery, and logistics solutions. We're looking for a Tech Team Lead who is as passionate about people as they are about technology — a leader who thrives on building high-performing, motivated teams.This role is ideal for someone who has...

  • Customer Relations Associate

    1 semana atrás

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: **Key Responsibilities**: - Support our customers by providing a great customer experience aligned to our values - Provide proactive updates to customers where required, ensuring a great experience - Work with your team to highlight any issues causing our customers unnecessary challenges - Take ownership of the customers journey...

  • Team Lead, Engineering

    Há 3 dias

    Mato Grosso, Brasil Deel Tempo inteiro

    **Who we are is what we do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...

  • Customer Success Manager

    Há 19 horas

    Mato Grosso, Brasil Magentrix Partner Management & Customer Management Tempo inteiro

    About Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...

  • Partnership Team Manager

    Há 5 dias

    Mato Grosso, Brasil Games Global Operations Limited Tempo inteiro

    Overview: Welcome to the **Games Global** world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby We are currently looking for a **Partnership Team Manager** to join our...

  • Sharepoint Team Lead

    Há 21 horas

    Mato Grosso, Brasil HCLTech Tempo inteiro

    Sharepoint Team Lead **Add resumes in English**- Responsibilities SharePoint Development & Customization Develop and customize SharePoint solutions using SPFx for modern web parts and extensions. Build low-code applications and automate workflows using Power Apps and Power Automate. Create custom solutions using REST API & CSOM. Implement and maintain...

  • Customer Support Associates

    2 semanas atrás

    Mato Grosso, Brasil eCabs Tempo inteiro R$20.000 - R$40.000 por ano

    Who you are:You're a great communicator who is professional, empathetic, responsible and who exudes a positive attitude As a front-line-employee, the Customer Support Associate role is extremely important for improving the eCabs customer's journey and overall satisfaction.What you'll do:Answer incoming calls, resolving queries at first point of contact...

  • Customer Support Associates

    1 semana atrás

    Mato Grosso, Brasil eCabs Tempo inteiro R$20.000 - R$40.000 por ano

    Who you are:You're a great communicator who is professional, empathetic, responsible and who exudes a positive attitude As a front-line-employee, the Customer Support Associate role is extremely important for improving the FastDrop customer's journey and overall satisfaction.What you'll do:Answer incoming calls, resolving queries at first point of contact...