Empregos atuais relacionados a Customer Relations Team Lead - Mato Grosso - Silverspin
-
Customer Relations Team Lead
2 semanas atrás
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**:The Customer Relations Team Lead will oversee and support a team of customer service representatives, ensuring exceptional service delivery and customer satisfaction. They will handle escalated queries, provide guidance and training to team members, and collaborate with other departments to enhance service processes. This role involves...
-
Customer Service Team Lead
3 semanas atrás
Mato Grosso, Brasil WinLux Tempo inteiroOur vision is to offer the best **customer engagement**and **player experience** in the gaming industry by providing industry-leading products.With a remote-first team spanning the MENA region, **WinLux** is committed to delivering an exceptional gaming experience. We are passionate about what we do and take pride in our growing, diverse in-house team, who...
-
Tech Team Lead
Há 24 horas
Mato Grosso, Brasil eCabs Tempo inteiroAt eCabs Technologies, we are building the future of mobility through technology that powers seamless ride-hailing, delivery, and logistics solutions. We’re looking for a Tech Team Lead who is as passionate about people as they are about technology — a leader who thrives on building high-performing, motivated teams. This role is ideal for someone who...
-
Tech Team Lead
4 semanas atrás
Mato Grosso, Brasil eCabs Tempo inteiroAt eCabs Technologies, we are building the future of mobility through technology that powers seamless ride-hailing, delivery, and logistics solutions. We’re looking for a Tech Team Lead who is as passionate about people as they are about technology — a leader who thrives on building high-performing, motivated teams.This role is ideal for someone who has...
-
Customer Experience
3 semanas atrás
Mato Grosso, Brasil Traffic Streamer Ltd. Tempo inteiroWe are seeking an experienced and dynamic Customer Experience (CX) Lead to oversee and drive the customer experience strategy across our client's portfolio of innovative products, including CXM, GamePark, PayLab, and DatGrid. As CX Lead, you will ensure that each product delivers exceptional, consistent customer experiences while maintaining operational...
-
Team Lead, Engineering, Node.js/typescript
1 semana atrás
Mato Grosso, Brasil Deel Tempo inteiro**Who we are is what we do.** Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and...
-
Customer Service Shift Lead
Há 3 dias
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: We’re looking for a hands-on **Customer Service Shift Lead** to own live operations and keep customer support running smoothly. You’ll support agents in real time, handle escalations and complex cases, monitor traffic and KPIs, and ensure full coverage throughout the shift. As the main point of contact, you’ll manage incidents,...
-
Affiliate Team Lead
Há 6 dias
Mato Grosso, Brasil Ventures Lab Tempo inteiroWe’re looking for an exceptional Affiliate Team Lead to take the reins of operational side of our Affiliate department and drive forward our global affiliate programs. This is a rare opportunity to step into a pivotal leadership role at a high-growth iGaming company where your impact will be visible from day one. As the Affiliate Team Lead, you’ll not...
-
Affiliate Team Lead
Há 5 dias
Mato Grosso, Brasil Ventures Lab Tempo inteiroWe’re looking for an exceptional Affiliate Team Lead to take the reins of operational side of our Affiliate department and drive forward our global affiliate programs. This is a rare opportunity to step into a pivotal leadership role at a high-growth iGaming company where your impact will be visible from day one.As the Affiliate Team Lead, you’ll not...
-
Customer Service Shift Lead
Há 5 dias
Mato Grosso, Brasil SILVERSPIN Tempo inteiroPosition OverviewWe're looking for a hands-on Customer Service Shift Lead to own live operations and keep customer support running smoothly. You'll support agents in real time, handle escalations and complex cases, monitor traffic and KPIs, and ensure full coverage throughout the shift.As the main point of contact, you'll manage incidents, escalations,...
Customer Relations Team Lead
3 semanas atrás
**Position Overview**:
The Customer Relations Team Lead will oversee and support a team of customer service representatives, ensuring exceptional service delivery and customer satisfaction. They will handle escalated queries, provide guidance and training to team members, and collaborate with other departments to enhance service processes. This role involves monitoring team performance, optimizing workflows, and fostering a positive and productive work environment while meeting company objectives.
**Key Responsibilities**:
- Ensure that more complex customer issues are followed up and resolved in a timely
manner / provide first line escalation support
- Facilitate resolutions to customer queries and issues brought forward while actively striving to achieve a “one correct answer” across all channels
- Conduct engaging and motivational induction training for new joiners, while ensuring all training materials and modules are regularly updated.
- Show innovation by constantly improving the training program and tailoring it to the needs of the company and new joiners
- Be the first point of contact for the Customer Relations Associates
- Contribute to the ongoing improvement of the Customer Relations team’s performance
- Partake in the hiring process of new Customer Relations Associates
- Partake in the development and quality of the Customer Relations Associates
- Actively pursuit and sharing of customer knowledge
- Support and leverage our Customer Relations infrastructure
- Partake in the planning of customer engagement initiatives
- Implement everyday improvement
- Participate in quarterly assessments whereby various projects will be discussed and assigned
- Lead your own team by example and cooperate with other teams across the organization
**Requirements**:
- Strong verbal and written communication skills in English, Japanese would be considered an asset
- Proven track record in people management.
- Experience in the iGaming industry is a plus
- Lead by example to inspire and motivate your team.
- Bring positive energy and a can-do attitude.
- Capable of multitasking while staying focused.
- Enjoy and promote collaborative teamwork.
- Able to work both independently and with others.
- Perform well under pressure with strong organizational skills.
**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:
- Competitive Salary & Benefits
- Growth & Development Opportunities
- Creative and Collaborative Environment
Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
