Video Support Technician

Há 7 dias

Rio de Janeiro, Brasil Hewlett Packard Tempo inteiro

This role is onsite client in Rio de Janeiro - RJ

**Job Summary**

**Responsibilities**
- Provide technical support for a customer’s end users.
- Open tickets for incidents and maintain the customer incident management and CMDB systems.
- Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing, configuring, maintaining, and removing video equipment as requested.
- Escalate issues to Poly and provide updates on problems with standard Poly video conferencing products to help resolve customer issues.
- Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals.
- Update and maintain customer video environment-documentation and process documentation.
- Assist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets.
- Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment.
- Validate end-to-end service functionality upon completion of installation activities.
- De-install and dispose of displaced hardware/assets as required, following customer asset disposal policies.

**Education & Experience Recommended**
- Associate degree or equivalent experience preferred.
- 2+ years of Video Conferencing background supporting Audio-Visual systems, including experience with Poly products and/or 3rd party video conferencing devices.

**Preferred Certifications**
NA

**Knowledge & Skills**
- Knowledge Microsoft Teams rooms and conferencing essential.
- Experience with installing and troubleshooting Poly video conferencing devices.
- Experience with Trouble Ticket and Incident Management software systems preferred.
- Experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred.
- Must be highly organized, detail-oriented, self-motivated, and able to work with little supervision.
- Good verbal and written communication skills a plus.
- Proficiency in speaking, reading and writing English preferred.
- 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.
- Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus.
- 1 year of working knowledge of H.320, H.323 and SIP protocols preferred.

**Disclaimer**

LI-POST

  • Onsite Video Support Technician

    1 dia atrás

    Rio de Janeiro, Rio de Janeiro, Brasil HP Tempo inteiro R$30.000 - R$60.000 por ano

    This role is onsite client in Rio de Janeiro - RJJob SummaryThis role is part of a team that is responsible for supporting the customer's video conferencing environment. This includes providing technical support and troubleshooting for customer video conferencing issues, tracking and resolving incidents, providing MACD support (including installing,...

  • Onsite Support Technician

    Há 7 dias

    Rio de Janeiro, Brasil Hewlett Packard Tempo inteiro

    This position is onsite client in Rio de Janeiro - RJ **Job Summary** **Responsibilities** - Provide technical support for a customer’s end users. - Open tickets for incidents and maintain the customer incident management and CMDB systems. - Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing,...

  • Field Service/support Technician

    Há 7 dias

    Lauro de Freitas, Brasil Smiths Group Tempo inteiro

    Location: Latin America, Brazil, Lauro de Freitas- Ref: JOHNCRANELATAM00816- Division: John Crane- Job Function: After Sales Service RepairFIELD SERVICE/SUPPORT TECHNICIAN (VIBRATION & THERMOGRAPHY) FIELD SERVICE/SUPPORT TECHNICIAN (VIBRATION & THERMOGRAPHY)

  • Laboratory Technician

    1 semana atrás

    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    **JobName**:Laboratory Technician **JobSummary **:The Laboratory Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Laboratory Technician identifies opportunities to improve service delivery. This person performs quality assurance tests on company products, prepares laboratory reports prior to service delivery at...

  • IT Support Technician

    2 semanas atrás

    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:11007**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.** **Nearly 5,000 SBMers globally are proud to design, build and...

  • Laboratory Technician

    Há 3 dias

    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    The Laboratory Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Laboratory Technician identifies opportunities to improve service delivery. This person performs quality assurance tests on company products, prepares laboratory reports prior to service delivery at the wellsite, and provides advanced technical support...

  • Maintenance Technician

    Há 5 dias

    Rio de Janeiro, Brasil Infineum Tempo inteiro

    **Date**:Dec 26, 2024 **Location**: Rio de Janeiro, RJ, BR, 21930-080 **Company**:Infineum Open Resource Role Posting **Role Title**:Electrical Technician **Role Function and Group**:Manufacturing **Location**:Rio de Janeiro **Position Summary**: This position reports to the Maintenance Leader at the Rio Manufacturing Plant and will be in charge of...

  • IT Onsite Technician

    1 semana atrás

    Rio de Janeiro, Brasil Hemmersbach GmbH & Co. KG Tempo inteiro

    Deliver exceptional customer service to our clients, repairing (laptops, RPOS systems, server, blades etc..) - Brazil - Rio de Janeiro, Brazil - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Extra hours compensation- Flat hierarchies- International environment- Job with purpose- Onboarding...

  • Desktop Support Engineer Br L2

    2 semanas atrás

    Rio de Janeiro, Brasil Excis Ltd Tempo inteiro

    WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BRAZIL!Excis is a global IT support leader globally, driven by innovation and collaboration.We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations.Join us for a rewarding career in a supportive, family-like environment where you'll look...

  • Desktop Support Engineer BR L2

    Há 2 dias

    Rio de Janeiro, Brasil Excis Ltd Tempo inteiro

    WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BRAZIL! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll...