Empregos atuais relacionados a Support Software Engineer - São José da Laje - DoiT

  • Technical Support Engineer

    1 semana atrás

    São José da Laje, Brasil Utila Tempo inteiro

    We are Utila, an enterprise-grade platform that powers digital asset operations for more than 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. Backed by $50M in funding, Utila is growing fast with a rapidly expanding global customer base.We build mission-critical infrastructure for...

  • Remote Enterprise Software Engineer

    1 semana atrás

    São José da Laje, Brasil Jobgether Tempo inteiro

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Software Engineer - REMOTE. In this role, you will play a crucial part in the modernization and replatforming of mission-critical applications. This opportunity calls for someone with strong expertise in Java and possibly IBM Maximo, focused on migrating...

  • Software Engineer

    Há 5 dias

    São José da Laje, Brasil Jobgether Tempo inteiro

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Software Engineer (CMS & Web). In this role, you will have the opportunity to shape the future of our online presence by developing a cutting-edge CMS that supports rapid content growth. Your contributions will significantly impact the user experience for...

  • Senior Software Engineer

    Há 7 dias

    São José da Laje, Brasil GiveDirectly Tempo inteiro

    About GiveDirectlyGiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world's poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free...

  • Linux Software Engineer

    2 semanas atrás

    São José da Laje, Brasil Jobgether Tempo inteiro

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Linux Software Engineer in Americas, APAC, and EMEA.This role provides an exciting opportunity to work on the forefront of Linux software development, optimizing Ubuntu for next-generation silicon and emerging technologies. You will collaborate with a globally...

  • Support Engineer

    3 semanas atrás

    São Paulo, Brasil Instaleap Tempo inteiro

    Support Engineer Join to apply for the Support Engineer role at Instaleap. What would you do? Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these. Cooperate and support fellow Support members in resolving incidents. Ensure compliance with the SLA for the resolution of...

  • Senior Frontend Platform Engineer

    Há 5 dias

    São José da Laje, Brasil Rush Street Interactive Tempo inteiro

    Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: , , and We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.The Senior Frontend Platform Engineer role focus on...

  • Principal Engineer

    1 semana atrás

    São José da Laje, Brasil Jobgether Tempo inteiro

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Engineer - REMOTE. In this role, you will lead the vision and architecture for critical systems that drive our rapidly growing platform. As a senior technical leader, you will define the architecture and guide the engineering excellence needed to...

  • L1 Desktop Support Engineer

    4 semanas atrás

    São Paulo, Brasil N Consulting Limited Tempo inteiro

    L1 Desktop Support Engineer at N Consulting Ltd Job Responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and elevate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to...

  • Full Stack Software Engineer

    1 semana atrás

    São José da Laje, Brasil Jobgether Tempo inteiro

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Software Engineer - REMOTE. In this role, you will have the opportunity to significantly influence our K–12 Teacher and Student platform. By leveraging your expertise in both frontend and backend technologies, you will build crucial features that...

Support Software Engineer

3 semanas atrás

São José da Laje, Brasil DoiT Tempo inteiro

Location
Our Support Software Engineer will be an integral part of our Business Systems Engineering team. This role is based remotely as a full-time employee in the UK, Ireland, Estonia, the Netherlands, Sweden and Israel. We are also open to contractors in Eastern Europe and Portugal.

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity
As a Support Software Engineer on our team, you will be responsible for designing, building, and maintaining our critical billing and invoicing systems. This role is specifically designed for an individual with a strong background in high-level technical support (e.g. Tier 3, Tier 4) particularly in supporting customer billing and financial operations. We are seeking candidates who are looking to transition from a support-focused role into a full-time software engineering position.

We are seeking candidates who have significant experience troubleshooting complex billing discrepancies, debugging data-intensive financial processes, and analyzing how billing systems interact with other business platforms. The ideal candidate will have practical experience using scripting languages like Python or Go and querying both SQL and NoSQL databases to investigate and resolve complex issues.

This position offers a formal path to apply your deep understanding of complex business processes and core financial operations to a development role. You will shift your focus from reactively fixing billing issues to proactively designing, building, and streamlining the systems that prevent them.

Responsibilities

  • Improve system observability. Use your troubleshooting skills to improve system observability, enhancing our monitoring, logging, and alerting.
  • Automate manual processes and reduce operational toil, turning your support knowledge into permanent solutions.
  • Collaborating and problem-solving. Actively engage with business stakeholders (especially finance and operations) to understand their needs, identify inefficiencies in current billing and invoicing processes, and propose and lead the development of technical solutions.
  • Reviewing code. We believe in code reviews. And you will soon start reviewing pull requests as well You will also mentor junior engineers on best practices for code quality and maintainability.
  • Improving the health of the codebase. We're mindful of accumulating technical debt. We dedicate one day per week to housekeeping, and you will guide efforts to improve code health.
  • Providing feedback and technical guidance. The team plans and discusses the upcoming work. We provide feedback to each other, trying to find challenges and unknowns as early as possible. You will provide technical leadership and mentorship to the team.

Qualifications

  • 3+ years in a high-level technical support role (e.g., Tier 3, Tier 4, Business Systems Analyst, Production Support) with a strong focus on customer billing, invoicing, or financial systems
  • Proven, advanced troubleshooting skills. You must be comfortable investigating data discrepancies, reading logs for financial jobs, and debugging complex business processes.
  • 1+ years of software development experience.
  • Solid understanding of programming languages. You would ideally have knowledge of Go and Python. Experience with other languages is a strong plus, and you should be eager to learn and embrace new technologies.
  • Solid understanding of databases. You must have experience querying both relational (SQL) and non-relational (NoSQL) databases.
  • Excellent communication skills in English, with the ability to articulate complex technical concepts to both technical and non-technical audiences (e.g., Finance teams).
  • Self-organized, goal-oriented, and a self-motivated individual.
  • Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment.

Bonus Points

  • Experience with business systems such as Oracle NetSuite, DealHub and SalesForce. 
  • Experience with business processing tools like Workato and Fivetran.
  • Advantageous to have experience developing solutions in the Cloud, and/or using Cloud services.

Are you a Do'er?
Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge and having fun Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we're here and happy we hit that 'apply' button.

  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend
  • Peer Recognition Program

Many Do'ers, One Team
DoiT unites as Many Do'ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote