Field Service Technician
Há 2 dias
Técnico de Serviços ( Consumer)
Propósito da posição:
Atuar em demandas técnicas voltadas para equipamentos Consumer e suportar a Rede de Centro de Serviços Autorizados através das atividades técnicas.
Principais atividades:
- Prover suporte técnico para Canais de Atendimento e para as áreas internas da linha Consumer;
- Elaboração de materiais e aplicação de treinamentos técnicos online e presencial para capacitação da rede autorizada;
- Ajudar a desenvolver processos de avaliação constante do desempenho dos técnicos dos canais;
- Ajudar elaborar e revisar os procedimentos técnicos;
- Inputs sistêmicos: SAP e Epson Partner Portal.
Requisitos:
-Conclusão do curso Técnico ou Superior em Engenharia e / ou Cursos Correlatos ( Cursando ou Completo);
- Conhecimento básico em manutenção e suporte a equipamentos de impressão;
- Conhecimento básico em processos de impressão (impressoras sublimaticas, solvente, photo e InkJet);
- Organização, atenção, dinamismo e proatividade;
- Boa comunicação escrita e verbal;
- Orientado a processos e resultados com foco na satisfação dos clientes;
- Conhecimento básico no pacote Office;
- Desejável inglês e /ou espanhol nível básico (Técnico).
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