AI Prompt Engineer

We are hiring an AI Prompt Engineer to scale how teams across the company adopt and integrate AI into their day-to-day work. This is a hands-on role focused on prompt design, workflow implementation, and knowledge asset creation, with a goal of delivering repeatable, high-quality interactions across internal AI tools.

You'll play a key role in building and maintaining a centralized prompt library that powers AI workflows across the business, ensuring each prompt is clear, reliable, and aligned with internal standards. This work sits at the core of our broader AI strategy, reducing manual, repetitive work, improving team efficiency and delivering faster, more consistent experiences throughout the customer journey.

• Design and implement AI-powered workflows that drive measurable business outcomes in collaboration with internal teams.
• Build and maintain high-quality, reusable prompts in a centralized prompt library.
• Iterate on prompts to enhance clarity, consistency, and automation logic.
• Troubleshoot and resolve issues related to prompt execution or system integration.
• Use tools like Zapier and APIs to connect systems and streamline workflows.
• Review prompt output quality across key use cases for accuracy and usefulness.
• Collaborate with Operations and Quality teams to scale review and feedback processes.
• Improve the accessibility and structure of internal knowledge content used by AI systems.
• Align with stakeholders across Ops, Enablement, and leadership on priorities and rollout.
• Translate feedback into actionable prompt or workflow improvements.
• Monitor prompt and workflow performance to identify improvement opportunities.
• Generate insights from usage data to inform decisions and share best practices.

• Strong practical understanding of LLMs and core AI concepts (e.g. prompt engineering, RAG, function calling) and how they can be applied across an organization's internal operations.
• Experience in operations or AI-enabled roles with a strong focus on building automations that drive meaningful outcomes ideally where you leveraged AI to improve processes or outcomes.
• Familiarity with workflow tools like Zapier, APIs, or internal scripting frameworks to build lightweight AI integrations.
• Strong background in building or maintaining workflows that connect tools, reduce manual work, or improve user experience.
• A bias for action, you enjoy moving from idea to implementation and thrive in environments where experimentation and iteration lead to meaningful impact.
• Great problem-solving skills with an ability to identify, diagnose and resolve technical issues in AI-powered systems.
• Ability to analyze data and surface insights that drive continuous improvement.
• Strong communication and collaboration skills, adept at working cross-functionally with internal teams and external vendors to achieve shared goals.
• Agility in adapting to new technologies, shifting priorities, and evolving business needs.

About ActiveCampaign:

ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing.

With AI, goal-based automation, and 950 app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive real results for their unique business.

ActiveCampaign is the trusted choice to help businesses unlock a new world of boundless opportunities–where ideas become impact and potential turns into real results.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don't just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.

Perks and benefits:

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:

-Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm

-Open paid time off

-Generous 401(k) matching program with immediate vesting

-Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend

-Access to professional development resources through LinkedIn Learning

-After five years of service, you'll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.