Staff DevOps Site Reliability Engineer

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with a ton of paperwork after their hours. Now they can save time, and manage their business in one app.

WHAT'S IN IT FOR YOU?:

• Remote environment totally built to make you feel that we are all together in one space without leaving your home office
• Self Managed PTO - Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need
• • Flexible work hours - We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance
• A culture built on innovation that values big ideas - We are always open to new ideas that will improve the life of our Pros
• Work in your own time zone - Because we don't think that you should miss those memorable moments with your friends and family
• Newest MacBook (or PC if you prefer) + Setup Fee ($500) - What is an engineer without the right tools right? Here in HCP, you can choose your computer and set up your home office

We know what you are thinking…WHAT IS THE ROLE AND WHAT WILL YOU BE DOING?

As a Staff DevOps Engineer, you are experienced in working closely with developers to safely deploy changes in a production environment. You have the skills to plan, communicate, monitor, and deliver large and small projects. You strive to ensure that every edge-case is considered and you have the ability to architect changes with safe revert strategies. You feel comfortable joining developers on calls, providing guidance, and coaching best practices. You are curious, motivated, and not afraid to dive into unfamiliar code. You take the time to discuss trade-offs in application, database, and infrastructure architecture. You are accustomed to on-call rotations and have the expertise to triage and route alerts to appropriate teams. You have worked across departments on large initiatives related to security, compliance, and business continuity. You bring strong technical expertise and excellent collaboration to help better our team and improve the lives of our service professionals (our Pros).

You are joining a squad dedicated to supporting a large, fast-paced engineering team. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your daily routine, you will:

• Enjoy a mixture of software engineering, site reliability engineering, automation, performance optimization, security, and operations work
• Build infrastructure in a public cloud using Infrastructure as Code
• Automate deployment processes and create deployment pipelines
• Enable our engineering team to ship rapidly, safely, and often
• Build, maintain, and monitor infrastructure in our cloud environments with an eye to both flexibility and long-term viability
• Work cross functionally with our feature teams to identify infrastructure, security, and reliability needs and solutions
• Provide technical leadership, architectural insights, and individual contributor work across engineering
• Operate large web applications in production
• Work directly with feature teams to optimize the development experience

You must be aware that joining Housecall Pro means:

• Building a product that really improves users' lives (70k users, 4.6 rates at App Store) - let's see what clients say about the product;
• Being a part of a global team that build a diverse culture in our company
• Working with more than 200 engineers highly qualified and engaged in improving the life of our Pros.
• Having a real impact on technical decisions without breaking through the corporate, glass ceiling;
• Being in direct contact with the community of users, who are eager to share their feedback;
• Rapidly growing teams that create a defined career path.

We think that this offer is for you if you:

• Extensive knowledge of containerization tools like Docker, you're able to run containers in production using orchestrators (ex. Kubernetes or ECS).
• Experience running Kubernetes in a production environment
• Experience with distributed monitoring (Datadog, newrelic or similar)
• 5 years of experience in IT
• Great communication skills and the ability to communicate your plans across the engineering team.
• Experience in building infrastructure in a public cloud using Infrastructure as Code (ex. Terraform, CloudFormation, Pulumi, or CDK)
• Intimately familiar with building and operating infrastructure and applications on AWS

And also, you get extra points if you have:

• the ability to explain complex topics in simple ways
• Experience in fault-resistant high availability environments
• Familiarity with one of the languages: Python, Golang - you are able to use them to automate tasks and drive integrations with 3rd party APIs
• Extensive practice with Linux and solve common problems with other open-source tools
• Experience with Continuous Integration and Continuous Delivery/Deployment using tools such as GitLab, TravisCI, CircleCI, Jenkins, etc
• Experience working with relational databases like MySQL or Postgres
• Experience with data streaming tools (ex. ETL Works, Confluent Cloud, Kafka)
• Curiosity - we need people that want to change status quo
• Commitment - able to execute, even if outside of area of expertise
• Willingness to learn
• Strong communication skills

Okay, okay, you need something to pay the bills, right?

Our range of compensation starts at: 7500 USD dollars.

Come and join us in HCP

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

#LI-Remote